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Saudi Arabia

Last updated August 11th, 2023

Submit a claim

You can submit your claim through either of the following ways:

  • Self drop-off – Visit a Samsung Authorized service center and submit your device for repairs. There are 3 service centres in Riyadh, Jeddah, and Dammam which accept self drop-off or devices that are sent over cargo (pick-up) companies.
  • Pick-up – Schedule device pick-up for repair through Samsung call center 800 247 4357 (24/7).

Service centres

You can visit the following Samsung Authorized service centers to get your devices repaired:

City Service centre name Address Working hours
Riyadh M2-Mashael Alasemah Trading Company Southern Ring Branch RD SALIT Ibn Qays Sunday to Thursday (09:00 AM to 05:00 PM)
Friday and Saturday Closed
Jeddah FMP- Future for Modern Products Palestine Street, Laban Commercial Center, Opposite to Al Ameer communication center near to Kunafa house Sunday to Thursday (09:00 AM to 05:00 PM)
Friday and Saturday Closed
Dammam FMP- Future for Modern Products Dammam, Al Shatie Dist. , Al Khaleej Road ,Corniche Street Sunday to Thursday (09:00 AM to 05:00 PM)
Friday and Saturday Closed

Repair time

Self drop-off – Our service center will inform you of the estimated repair time after the device is submitted at the Authorized service center. Usually, repairs of dropped-off devices are completed within three to four days if the parts available and up to 14 days otherwise. A loaner device can be offered upon request.

Pick-up – Pickup will be done within one working day once the request is raised to Samsung. Device will be delivered back depending on shipping time and parts availability. The average repair times are 5-14 days.

Track repair status

You can track the status of your device repair at https://www.samsung.com/sa/support/your-service/track-repair-sms

You can view the following status on the portal:

  1. Confirmation of the claim request submitted.
  2. Information on when the repaired device can be picked up from the designated service centre.

You will also get an SMS when the repair is completed.

Support contact info

800 247 4357 | 7 days per week 8am to 8pm

💬 Whatsapp 966558474355 | 24/7

Note

To make a claim or check your coverage, you’ll need your 15 -digit IMEI number ready. See the How can I check the IMEI number of my devices? to see how to find it.

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