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Sub-admin unable to access Knox Cloud API

Last updated December 18th, 2023

Environment

  • Knox Cloud API
  • Super admin access

Overview

When attempting to access the Knox Cloud API, sub-admins may instead encounter the following error message:

You are not authorized to see this page

Cause

After requesting access to the Knox Cloud API, only the super admin receives access by default. Sub-admins must be granted permissions to access the Knox Cloud API by the super admin.

Resolution

To grant Knox Cloud API permissions to a sub-admin:

  1. On the Knox Admin Portal, click Administrators and Roles.
  2. Click ROLES.
  3. Modify the existing sub-admin role or create a new role.
  4. Select Access Knox Cloud APIs portal.
  5. Click SAVE.

Note

Modifying a role applies the new permissions to all members of that role.

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