Knox Admin Documentation

New and updated admin guide content

Stay on top of the latest admin content for Knox products and services.

New

Knox Suite Plans

View information about Knox Suite Plans.

New

Knox E-FOTA 25.01 release notes

See all the changes and enhancements released with Knox E-FOTA 25.01.

New

Create app usage reports

Learn about Knox Asset Intelligence's app usage reports.

Latest release notes

See what's new in Knox solutions and services.

View release notes

Latest videos

See Knox services in action with these how-to videos.

View latest videos

New and updated knowledge base articles

View the latest bulletins and technical support pages of Knox products and services.

KBA-1275 | New

Device unexpectedly enters a locked state

You may notice that some devices unexpectedly enter a locked state. Learn how to resolve this issue.

KBA-1267 | New

Certificate revocation returns an SSL error

IT admins might experience an SSL error when performing a revocation check. Learn about cleartext HTTP traffic, and how to resolve the issue.

KBA-1294 | New

Prerequisites to enable Knox E-FOTA for SOTI MobiControl

Learn about the prerequisites required to enable Knox E-FOTA in SOTI MobiControl.

Knox Suite guides

Use these quick links to jump straight in to the various admin guides.

Knox Suite

A solution bundle for end-to-end device security and management needs.

Knox Platform for Enterprise

Defense-grade security and compliance designed for Samsung devices.

Knox Mobile Enrollment

Easily set up and bulk enroll corporate-owned and employee-owned devices.

Knox Manage

Remotely configure and track devices using close to 300 enterprise policies.

Knox E-FOTA

Remotely test firmware versions and deploy them to devices on a schedule.

Knox Asset Intelligence

Use data-driven analytics to predict and prevent frontline device issues.

Knox Remote Support

Make troubleshooting easier by controlling devices from a PC.

Knox Capture

Transform Samsung devices into powerful barcode scanners.

Knox Authentication Manager

Unlock devices and auto-fill credentials with facial authentication.

More products and services

Knox Configure

Simplify the out-of-box experience with rebranded devices.

Knox Guard

Remotely lock Samsung devices to protect against fraud and theft.

Samsung Care+ for Business

Get extended coverage for incidents that corporate devices can encounter.

Knox white paper

Read our white paper to learn how the Knox platform brings defense-grade security on Samsung devices to your enterprise, and how you can take advantage of patented Samsung technologies to secure sensitive data.

Read the white paper

Technical support

Already a customer? Sign in to your Samsung Knox account to submit a technical support ticket.