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Knox Admin Documentation

New and updated content

Stay on top of the latest help content for Knox services. Here are the most recently-updated documents for admins.

New article

Unable to reconnect Knox E-FOTA with an EMM after updating credentials

IT admins might encounter an issue with their updated credentials when reconnecting Knox E-FOTA to an EMM. Learn how to resolve the issue.

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New article

Knox Authentication Manager v1.4 release notes

See all the changes and enhancements released with Knox Authentication Manager v1.4.

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Updated article

Unable to enroll device during zero-touch enrollment

As of January 22nd, 2024, an issue with zero-touch enrollment has been resolved with a server-side update.

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Latest release notes

See what's new in Knox solutions and services.

View release notes

Latest videos

See Knox services in action with these how-to videos.

View latest videos

Knox Suite guides

Use these quick links to jump straight in to the various admin guides.

Knox Suite

A solution bundle for end-to-end device security and management needs.

Knox Platform for Enterprise

Defense-grade security and compliance designed for Samsung devices.

Knox Mobile Enrollment

Easily set up and bulk enroll corporate-owned and employee-owned devices.

Knox Manage

Remotely configure and track devices using close to 300 enterprise policies.


Remotely test firmware versions and deploy them to devices on a schedule.

Knox Asset Intelligence

Use data-driven analytics to predict and prevent frontline device issues.

Knox Remote Support

Make troubleshooting easier by controlling devices from a PC.

Knox Capture

Transform Samsung devices into powerful barcode scanners.

Knox Authentication Manager

Unlock devices and auto-fill credentials with facial authentication.

More products and services

Knox Configure

Simplify the out-of-box experience with rebranded devices.

Knox Guard

Remotely lock Samsung devices to protect against fraud and theft.

Samsung Care+ for Business

Get extended coverage for incidents that corporate devices can encounter.

Knox white paper

Read our white paper to learn how the Knox platform brings defense-grade security on Samsung devices to your enterprise, and how you can take advantage of patented Samsung technologies to secure sensitive data.

Read the white paper

Technical support

Already a customer? Sign in to your Samsung Knox account to submit a technical support ticket.

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