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Knox MSP Program frequently asked questions

Last updated June 13th, 2023

An MSP can easily onboard customers using one portal. Just add a customer on the Knox MSP Portal. An MSP does not need to create a Samsung account for each customer or wait for a Samsung admin to approve the customer. The customer is approved immediately once the onboarding form is submitted.

MSPs can utilizes services like Knox Configure within the Knox MSP Portal using a single MSP account for multiple customers. MSPs do not have to switch between multiple customer Samsung accounts or service portals.

Knox Configure, Knox Mobile Enrollment, Knox E-FOTA, Knox Manage, Samsung Care+ for Business, Knox Guard, and Knox Asset Intelligence are available within the Knox MSP Portal. Additional Knox cloud services will be added shortly.

The Knox MSP Program:

  • Is intended for Managed Service Providers

  • Enables MSPs to manage Knox cloud services on behalf of their customers

The Knox Deployment Program:

  • Is intended for Samsung device resellers

  • Enables resellers to register devices for customers who use Knox cloud services — customers can then manage Knox cloud services on their own

No. Once an MSP submits their registration form, a Samsung admin reviews and either approves or rejects the request. A prospective MSP is informed of the decision by email.

Once approved, an MSP can access the Knox MSP Portal by signing in to the Knox Partner Portal and clicking Knox MSP portal in the navigation pane.

Yes. However, customer approval is required to add them to the Knox MSP Portal. An MSP must know the Knox Customer ID of the customer they intend to migrate to MSP.

Yes, resellers can use an MSP ID to upload their devices. MSPs can later move the desired quantity of these devices to any fully managed customers at any time. For details, see Manage devices.

Initially, enterprise customers who subscribe to Knox cloud services through the program have no access to their Knox cloud service account. Only the MSP can manage a customer account and their devices using the Knox MSP Portal. In the future, the Samsung Knox team will add more refined permissions allowing an MSP to provide different access levels to their customers.

MSPs can buy licenses from authorized Knox license resellers in their regions.

MSPs can’t use a single license key for multiple customers. For details, see License management.

Yes. An MSP can use a Knox Configure Trial license on a maximum of five devices for 90 days.

No. An MSP can only manage devices within their customer accounts.

No. An MSP must create a support request for a customer deletion.

An MSP can use the dashboard on the portal to review alerts for a specific customer.

No. The Knox MSP Program doesn’t provide an API that supports data transferring at this time.

Yes. MSPs can access customer data for Knox Guard, Knox Configure, and Knox Mobile Enrollment with their own API credentials. See Generate an access token for details.

The MSP must be signed out of any other Samsung portal or console that requires an account, including the Knox Admin Portal and Reseller Portal.

If the problem persists, submit a support ticket.

No. An MSP can only upload devices from the region that they selected and were approved for when their account was created.

No. The Knox Deployment App can only be used by direct customers not managed through an MSP.

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