Knox Configure

Setup edition

Setup edition supports one-time configuration of enrolled devices and settings. To change a device configuration after initial policies are set, devices must be factory resettled and new policies must be re-applied. Setup edition includes a select subset of the policies and settings available in the Dynamic edition's normal mode.

Dynamic edition

Knox Configure Dynamic edition allows you to deploy and update enrolled device policies as many times as needed without a factory reset. Supported features include ProKiosk mode, Enterprise Billing, Knox Shared Devices and numerous other enhancements. Dynamic edition includes all the policies and settings available in the Setup edition, plus many more.

Prerequisites

Following prerequisites must be satisfied to use Knox Configure:

1. Supported phones, tablets or wearable devices purchased from a participating reseller in the Knox Deployment Program. If you are not sure whether your reseller is participating in the program, contact the reseller or a Samsung Sales Representative for more information.
2. The appropriate Knox licenses purchased from a Knox Reseller (for commercial deployment).
3. A Knox account. For more information, see Sign up for Knox Configure.
4. The correct firewall exemptions needed to extend beyond your local and protected network domain and securely connect to the Knox Configure server. For more information, see Knox Configure firewall exceptions.
5. A supported browser (Edge, Firefox, or Chrome).

The deployment process

Using a web-based console, IT admins create profiles with the device settings, restrictions, apps, and other content to be deployed to groups of devices. After devices have been successfully enrolled into the enterprise, they receive device profiles via Wi-Fi or mobile data. This image below outlines the Knox Configure deployment process flow:

Once a profile is configured, it can be assigned to specific Knox Configure managed devices. Device assignment is the final step in the configuration process, though devices can be locked by carriers and resellers post deployment. For more information, see Assign and deploy a profile to device.

Device states

Devices are submitted into Knox Configure progress through the following states when assigned profiles and configurations are pushed to the device:

• Unassigned — The device is uploaded into Knox Configure, but there are no profiles yet assigned or a previously applied profile has been unassigned.
• Profile assigned — A profile was assigned to the device, but the device is yet to be configured. For example, the device may not have been powered on since a profile has been assigned.
• In progress — A device profile assignment has been made and the subsequent device configuration is in progress and pending completion.
• Error — A problem was encountered during device configuration rendering. For more information, see Configuration errors.
• Canceled by user — The end user has skipped the device profile configuration. It must be restarted to configure the device.
• Configured — The device has successfully received Knox Configure profile or the profile update has been pushed successfully.
• Failed to configure — Device has failed to receive the profile, or a profile update was not successfully pushed.
• Updates pushed — A profile update has been pushed to the device, but the device is still processing the update.
• Locked — The device is locked in Knox Configure. Either IT admin can unlock the device or the device end user can input the provided password. Locked devices remain in their locked state even after the device's profile is unassigned.
• Exchanging — The device had its device ID swapped. This device needs its profile re-assigned and updated back to an Assigned state.
• Deactivated temporarily — The device has been temporarily deactivated by the IT admin to review and assess an issue before the device is activated again.