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Knox Configure

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Knox Configure (KC) is a cloud-based service that empowers enterprises to customize and automate the enrollment of Samsung devices purchased from authorized Samsung resellers.

Knox Configure simplifies the out-of-box experience and enables a large range of configuration options.

Audience

This document is intended for:

  • IT Admins — Admins create profiles with the device settings, restrictions, apps, and other content to deploy to groups of devices. After devices have been successfully enrolled into the enterprise, they receive the KC device profile via a Wi-Fi or mobile data connection.
  • Resellers — Resellers bulk upload devices on behalf of requesting customers.

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About Knox Configure

KC is available in separate editions: Setup and Dynamic editions.


Setup edition

Setup edition supports one-time configuration of enrolled devices and settings. To change a device configuration after initial policies are set, devices must be factory resettled and new policies must be re-applied. Setup edition includes a select subset of the policies and settings available in the Dynamic edition's normal mode.


Dynamic edition

Knox Configure Dynamic edition allows you to deploy and update enrolled device policies as many times as needed without a factory reset. Supported features include ProKiosk mode, Enterprise Billing, Knox Shared Devices and numerous other enhancements. Dynamic edition includes all the policies and settings available in the Setup edition, plus many more.

Prerequisites

Following prerequisites must be satisfied to use Knox Configure:

NOTE — Knox Configure portal doesn't support these special characters: # / $ * % ^ & \ ( ) + ? { } [ ]. Ensure they are not used when inputting characters into the portal .
  1. Supported phones, tablets or wearable devices purchased from a participating reseller in the Knox Deployment Program. If you are not sure whether your reseller is participating in the program, contact the reseller or a Samsung Sales Representative for more information.
  2. The appropriate Knox licenses purchased from a Knox Reseller (for commercial deployment).
  3. A Knox Portal account. For more information, go to Sign up for Knox Configure.
  4. The correct firewall exemptions needed to extend beyond your local and protected network domain and securely connect to the Knox Configure server. For more information, go to KC Firewall exceptions.
  5. A supported browser (Internet Explorer, Firefox, or Chrome). Internet Explorer is not recommended if using an on-premise MDM.

The deployment process

Using a web-based console, IT admins create profiles with the device settings, restrictions, apps, and other content to be deployed to groups of devices. After devices have been successfully enrolled into the enterprise, they receive device profiles via Wi-Fi or mobile data. This image below outlines the Knox Configure deployment process flow:

Once a profile is configured, it can be assigned to specific Knox Configure managed devices. Device assignment is the final step in the configuration process, though devices can be locked by carriers and resellers post deployment. For more information, go to Assign and deploy a profile to device.

Device states

Devices are submitted into Knox Configure progress through the following states when assigned profiles and configurations are pushed to the device:

NOTE — For information on a selected device's unique device details and device log, go to: Deploy devices.
  • Unassigned — The device is uploaded into Knox Configure, but there are no profiles yet assigned or a previously applied profile has been unassigned.
  • Profile assigned — A profile was assigned to the device, but the device is yet to be configured. For example, the device may not have been powered on since a profile has been assigned.
  • In progress — A device profile assignment has been made and the subsequent device configuration is in progress and pending completion.
  • Error — A problem was encountered during device configuration rendering. For more information, go to Configuration errors.
  • Canceled by user — The end user has skipped the device profile configuration. It must be restarted to configure the device.
  • Configured — The device has successfully received Knox Configure profile or the profile update has been pushed successfully.
  • Failed to configure — Device has failed to receive the profile, or a profile update was not successfully pushed.
  • Updates pushed — A profile update has been pushed to the device, but the device is still processing the update.
  • Locked — The device is locked in Knox Configure. Either IT admin can unlock the device or the device end user can input the provided password. Locked devices remain in their locked state even after the device's profile is unassigned.
  • Exchanging — The device had its device ID swapped. This device needs its profile re-assigned and updated back to an Assigned state.
  • Deactivated temporarily — The device has been temporarily deactivated by the IT admin to review and assess an issue before the device is activated again.
NOTE — Once you have logged into Knox Configure for the first time, you will encounter both the Knox Configure get started carousel and auto tour. These resources display only when a new user initially logs into KC, and are designed to assist new users in understanding central KC functions and better navigate the KC console. For more information, go to: Knox Configure carousel and auto tour.

KME + DO with KC

Samsung Knox Mobile Enrollment (KME) added support for Android Enterprise managed device mode in Knox 2.8 (on S8 and higher device platforms). Additionally, Samsung has completed work for supporting KC + KME + Android Enterprise Managed device mode to increase opportunities for KC. KC can be launched from a KME enrolled device, by either selecting the device’s back key, or from a displayed device notification.

NOTE — When using KME with Knox Configure, be careful when unchecking the Leave all system apps enabled checkbox (from within the KME Device Owner profile settings screen), as this may lead to conflicts with Knox Configure. For example, when setting the Samsung browser homepage, the Knox Configure policy will fail [51010] if system apps are disabled (since system apps include the Samsung browser).
NOTE — KC only supports Android Enterprise fully managed devices if they are also enrolled in KME. Using KC without KME on these devices may result in unexpected behavior.