How to change a super admin

Last updated May 16th, 2023

Categories:

Environment

Knox cloud services, including partner services

Overview

With Knox cloud services, including Knox MSP Program and Knox Deployment Program (Reseller Portal), you can change the super admin in your tenant by transferring it to a sub-admin.

Prerequisites for changing the super admin

The new super admin must be a sub-admin of the same tenant as the current super admin.
- If the sub-admin is already registered under a different tenant, refer to What if the new super admin already has a Knox account under a different tenant?
The new super admin must already be a sub-admin registered for the same partner services as the existing super admin. If they aren’t, the existing super admin must invite them to each partner service.

If you can’t access the current super admin’s account, refer to What if the current super admin is unable to add the new super admin?

How to change the super admin

To change the super admin, submit a support ticket on the Knox Admin Portal with the following information:

Customer ID
Email address of current super admin
Email address of new super admin
Any account access issues

What if the new super admin’s email is already registered under a different tenant?

If the new super admin is already registered under a different company tenant, the sub-admin’s Knox account must be deleted and recreated under the same company tenant.

To delete a sub-admin’s Knox account, submit a support ticket on the Knox Admin Portal with the following information:

Confirmation that you wish to have the sub-admin removed from all Knox services so that they can be added to the correct tenant
Customer ID of the current super admin
Customer ID of the new super admin
Email address of the current super admin
Email address of the new super admin

After the admin’s Knox account is deleted, the super admin can recreate the sub-admin using the same email address in the destination tenant.

What if the current super admin is unable to add the new super admin?

If the current super admin is unable to add the new super admin to the tenant and necessary services, submit a support ticket on the Knox Admin Portal and let the Samsung Knox team know. Include the following information:

Customer ID
Email address of the current super admin
Email address of the new super admin