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Manage admins and roles

Last updated April 3rd, 2024

Admins play a central role in approving registration requests as well as approving device reseller registration requests and assigning a reseller type and commercial availability designation to a reseller account.

With Role-Based Access Control (RBAC), admins responsible for account creation (Super Admins) are able to assign refined role permissions to each individual admin.

Each reseller account can be managed by multiple administrators.

Create a role

Roles are assigned to each admin to specify custom permissions and access. When View only permission is selected, no profile configuration, device management, license or reseller administration is permitted. Note that new roles will have the View only permission selected by default.

To create a role to assign to an admin:

  1. Sign in to the Knox Reseller Portal: Go to the Knox Partner Portal and click Knox Reseller Portal.

  2. Select Administrators and Roles from the left-hand navigation menu.

  3. Select the ROLES tab.

    roles tab

  4. Click the CREATE ROLE button.

  5. Define the following role details and administrative permissions:

    Create roll

    • Role name — Enter unique name for the role to help you identify the newly created role during assignment.

    • Description — Enter a description for the role. Max 200 characters permissible.

    • Customers — Add Manage customers permissions to add/edit customer configurations or View only permissions.

    • Devices — Add the ability to Upload devices, and Delete devices to the role’s permissions, or just view customer device configurations.

    • Activity log — Select this option to assign the ability view customer activity logs.

    • Administrators and Roles — Select Invite and manage administrators to grant this administrator the ability to invite other administrators to the Knox Reseller Portal. Select Manage roles to grant this administrator the ability to assign roles, which includes role permissions the assigning administrator doesn’t have.

    The ability to Create and manage roles is a highly critical permission. Admins with this permission can also add and edit roles to include any permissions in the list.

    • Knox Cloud APIs — Grant the ability to access the Knox Cloud APIs portal. Note that the Knox Cloud APIs field will only be available if a Samsung Admin enables this feature for the tenant.

  6. Click Save.

Invite admins

Invite admin

Before you proceed, please note that sub-admin invitations are blocked if you haven’t migrated your account to the Knox Partner Portal. Please join the Knox Partner Program to invite sub-admins.

  1. Sign in to the Knox Reseller Portal: Go to the Knox Partner Portal and click Knox Reseller Portal.

  2. Click on the Administrators & Roles tab.

    The admins and roles tab.

  3. Click INVITE ADMINISTRATOR.

    Invite admin button.

  4. In the Invite administrator screen, enter the following information:

    Invite admin form.

    • First Name — Provide the first name of the administrator resource for this invitation.

    • Last Name — Provide the last name of the administrator resource for this invitation.

    • Email — If this email is not already associated with a Samsung Account, the user will have to create a Samsung Account before logging in to Knox Configure. The creation of a Samsung account is required before an administrative account can be created.

    • Role — Use the drop-down menu to assign this new administrator a role that is appropriate to their intended administrative function. If unsure about the exact permissions of an available role, select View Role Details to review the scope of its available permissions.

  5. Select INVITE when completed.

The newly added administrator displays by name, with the email address displaying as a link that can be selected to update the administrator name and company management designation. If editing the administrator’s profile, select Save to commit the updates.

Resend invitation

  1. Sign in to the Knox Reseller Portal: Go to the Knox Partner Portal and click Knox Reseller Portal.

  2. From the left-navigation, click on Administrators & roles.

  3. Under NAME, select the target customer link with a pending status.

    Resend invitation.

  4. Click RESEND INVITATION.

  5. Click CONFIRM.

Revoke invitation

  1. Sign in to the Knox Reseller Portal: Go to the Knox Partner Portal and click Knox Reseller Portal.

  2. From the left-navigation, click on Administrators & roles.

  3. Under NAME, select the target customer link with a pending status.

    Revoke invitation.

  4. Click REVOKE INVITATION.

  5. Read the notice to verify that you understand that the user will not be notified with this action and when the user clicks the link in the invitation email, they will not be granted access to Knox solutions or data.

  6. Click REVOKE.

View and edit admins and roles

View admin and role details

In the Administrators & Roles page you’ll be able to view the administrator summary by default.

Admin summary.

To view the role summary, click on the ROLES tab.

Roles summary.

All the Administrators and Roles can be easily shuffled using the arrows beside table heading NAME in ADMINISTRATORS tab and ROLE NAME in ROLES tab. In addition, Administrators can be filtered for a specific role using the drop-down ROLE as shown below.

Drop down roles.

Edit admin and role details

View details

  1. Sign in to the Knox Reseller Portal: Go to the Knox Partner Portal and click Knox Reseller Portal.

  2. From the left-navigation, click on Administrators & roles.

  3. Under NAME for Administrator or ROLE NAME for Role, select the target customer or admin link.

    View details.

In the Edit administrator window, you’ll be able to view the administrator’s first name, last name, email address, roles and status.

Edit details

  1. Sign in to the Knox Reseller Portal: Go to the Knox Partner Portal and click Knox Reseller Portal.

  2. From the left-navigation, click on Administrators & roles.

  3. Under NAME for Administrator or ROLE NAME for Role, select the target customer or admin link.

    Edit details.

  4. Edit the details as needed.

  5. When done, click SAVE.

Delete a role

  1. Sign in to the Knox Reseller Portal: Go to the Knox Partner Portal and click Knox Reseller Portal.

  2. Select Administrators and Roles from the left-hand navigation menu.

  3. Select the ROLES tab and click on the role you want to delete.

    Delete a roll.

  4. In the Edit role window, select DELETE. A Delete role pop-up window prompts to confirm the action while showing any pending, revoked or blocked admins associated with this role. If there is an active admin associated with this role, it needs to be assigned another role to do the deletion. Both these cases are shown in the following screenshot.

    Confirm deleting a roll.

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