Change super admin for a managed customer

Environment

• Knox MSP Program

Overview

There may be instances where an MSP is required to change the super admin for a customer.

Prerequisites

As an MSP, you can change the super admin if:

• The customer is created and fully managed by the MSP.
• The customer was created by the MSP and is jointly managed, but has not enrolled in Knox Portal.

How to change the super admin for a customer

If the prerequisites are met, you can change the super admin by updating the contact for the customer:

1. On the MSP Portal, go to Customers.
2. Click the customer name, then click Manage Account.
3. Update the CONTACT PERSON field with the information of the new super admin.
4. Click SAVE to confirm your changes.