Get support

To request technical support for Knox Developer Portal:

1. Sign in to your account and click Support.

2. On the Support page, under Technical Support click SUBMIT A SUPPORT TICKET.

3. In the Cases page (which shows Recently Viewed Cases by default), click Create a Case.

4. In Step 1 of Case Creation, the Account Name and Contact Name fields will be automatically set based on your account details. Proceed to:

   a. Select the Product that you are seeking support for.

   b. Search and select your current country as the Issue Location value.

   c. If needed, update the Severity level according to definitions outlined in the table below it.

   d. Click Next to continue.

5. In Step 2 of Case Creation:

   a. Briefly summarize the issue in the Subject line.

   b. Describe the issue in the Description box.

   To help us diagnose your issue more effectively, include relevant information in your Description — for example:

   • Steps to reproduce the issue (or the steps that led to encountering it)
   • Whether you’re experiencing the issue consistently or not
   • The environment you experienced it in (such as production or UAT, along with the URL)
   • The browser and exact browser version
   • The operating system you’re running
   • The SDK, package, or firmware version
   • API headers, payloads, and responses

   c. Use Upload Files or drag-and-drop to attach relevant data, such as log files or screenshots.

   d. Click Submit.

Upon submission, you can check the status of your support request from the Cases page. You can use the List Views dropdown (which shows Recently Viewed Cases by default) to search for it, or browse to it from one of the available list views.