Special edition devices FAQ
Last updated October 2nd, 2024
On this page, you’ll find answers to the most common questions that new customers have about special edition devices.
Special edition devices are exclusive bundles of devices and Knox license keys, sold by select US resellers. The following two special edition device bundles are available for US customers:
- Verizon Enterprise Edition
- Galaxy Healthcare Edition
The special edition device bundles differ from Enterprise Edition device bundles in device model and license types offered. For a comparative overview, see the following table.
| Device model | License type | |
|---|---|---|
| Verizon Enterprise Edition | Samsung Galaxy S24 | Three-year Knox Suite license |
| Galaxy Healthcare Edition | Samsung Galaxy A15 | Two-year Knox E-FOTA license and a two-year Knox Configure Dynamic Edition license |
| Enterprise Edition | Contact your local reseller to find out what Enterprise Edition devices are available in your region | One-year Knox Suite license |
If you’re experiencing issues or if you have additional questions, you can submit a support ticket to get help from our team. To submit a support ticket:
- Sign in to Samsungknox.com using your Samsung account.
- In the top-right corner, click the question mark next to your profile icon.
- Click Submit/View support ticket to request access to the support ticketing system.
Yes. For example, if you want to use the Knox Suite license that came with your Verizon Enterprise Edition bundle on another device, you can unassign the license from the original device, then reassign it to the new device.
See Manage Knox licenses for more information.
Contact your local Knox reseller to renew your existing license.
When a device reseller uploads additional devices to your account, you have the option to either generate a new license key or append the devices to an already existing license key.
When you choose to append, the existing licenses expiration date will be modified to ensure that all the seats have the same expiration date. That way, the original seats won’t expire before the new seats on the same license key.
The modified expiration date is calculated as the average of all the expiration dates of the seats on the license, which can either reduce or extend your existing license expiration date.
For example, if your existing license key currently has 2 seats and expires on November 22, 2024, and you’d like to append an additional five seats with an expiry date on January 3, 2025, your new license key will have seven seats and a modified expiry date of December 22, 2024.
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