Video: How to troubleshoot devices with Knox Asset Intelligence

Last updated July 29th, 2025

About

This video walks you through how to troubleshoot device issues related to battery, apps, or network connectivity performance.

Video chapters

00:00 - Introduction
00:21 - Prerequisites
01:23 - Request diagnostic device logs
02:38 - Capture TCPdump logs
03:33 - View diagnostic device logs
03:53 - Request snapshots
04:56 - View snapshots
05:22 - Troubleshoot using agent application
06:44 - Conclusion

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