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Contact us

This section provides instructions on how to contact Samsung if you need support with Secure Folder.

Contact us

If you have feedback or need technical support, contact us to help you solve the issue. To do this:

  1. Go to Secure Folder > More options > Contact us.
  2. Select Ask question or Error reports, depending on your issue.


Ensure you have the Samsung Members app installed on your device. Samsung Members is the official channel for Samsung device and service support. Please note that Samsung account is required to send inquires and receive responses.

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