Manage admins

Manage admins

The Admins page displays when you sign in with Samsung account for Business. Here, you can view current admins, invite new admins to your partner account, review pending invitations, and deactivate admins from your account.

In the left sidebar of the Knox Partner Portal, click Admins to view a list of admins for all supported Knox Partner Program services.

Invite an admin

You can invite individuals to your Knox Partner Portal as admins.

To invite an admin:

1. Click ACTIONS > Invite admin. The Invite admin dialog displays.

   

2. Enter the following information:

   Field	Description
   First name	The new admin’s first name.
   Middle name	The new admin’s middle name (optional).
   Last name	The new admin’s last name.
   Work email	The new admin's email address.
   Set Account ID for Samsung account for Business	The Account ID section contains: User ID Domain
   Admin identifiers	Assign admin identifiers to more easily categorize admins (optional): Division Department

3. Click INVITE. An email invitation is sent to the admin with their next steps. Ask the invited admin to click Get started within seven days to activate their new Account ID so that they can be added to your Knox Partner account.

Manage an invitation

You may want to remind an admin to accept their invite, or cancel their invite. You can only manage invitations for admins with the Pending Knox Partner Program status.

To resend or revoke an invitation:

1. On the Admins page, click ACTIONS.

2. On the ACTIONS dropdown menu, you can click:

   • RESEND INVITATION — Review the Resend invitation dialog, then click CONFIRM.

   • REVOKE INVITATION — Review the Revoke invitation dialog. To confirm this action, click REVOKE.

   The user won’t be notified of this action. When the user clicks the link in the invitation email, they won’t be granted access to Knox solutions or data.

Edit an admin

You may want to edit an admin’s details, such as their name, work email, or Samsung account for Business details.

To edit an admin’s details:

1. Click the name of the admin you want to edit. The Edit admin page opens.

2. Modify the admin’s details as required.

3. Click SAVE.

Deactivate an admin

If you want to prevent an admin from accessing the Knox Partner Portal, you can deactivate their account, changing their Knox Partner Program status to Inactive. You can only deactivate admins with the Active status.

To deactivate an admin:

1. Select the checkbox next to the name of the admin you want to deactivate.

2. Click ACTIONS > Deactivate admin.

3. Review the Deactivate admin dialog. To confirm this action, click DEACTIVATE.

A deactivated admin won’t be able to access to the Knox Partner Portal, but will remain in your admins list.

To reactivate an admin after they have been deactivated:

1. Select the checkbox next to the name of the admin you want to reactivate.

2. Click ACTIONS > Reactivate admin.

3. Click CONTACT US to contact technical support in order to reactivate the selected admin.

Manage users

The User Management page displays when you sign in with a personal Samsung account. Here, your Knox Partner Program admins can invite users to your partner account, review pending invitations, and deactivate users from your account.

Invite users to your account

1. On the Knox Partner Portal, go to Account > User Management.
2. Click Invite a new user.
3. Enter the user’s name and email address, and click Invite.

Invited users are sent an invitation email, and are shown on the Pending list.

If an invited user hasn’t accepted your invitation yet, you can cancel that user’s invitation by clicking the X in the Action column.

When an invited user clicks the Accept Invitation button in their invitation email, they’ll need to enter their credentials and accept the Knox Partner Program Agreements before they can access the Knox Partner Portal.

Deactivate users from your account

On the Active list on the User Management page, click the switch in the Action column to deactivate a user.

Deactivated users remain on the Active list, but are shown as Inactive. To reactivate a deactivated user, click the switch in the Action column again, and then click Contact us to ask a Knox Partner Program admin to reactivate the user.