Missing invitation to the Knox Partner Program, Knox MSP Program, or Knox Deployment Program

Environment

• Knox Partner Program
• Knox MSP Program
• Knox Deployment Program

Overview

When a super admin invites a sub admin to their tenant in the Knox Partner Program, Knox MSP Program, or Knox Deployment Program, the invited sub admin may not have received an email invitation.

Resolution

The sub admin can ensure the email invitation isn’t in their spam or junk folder, and the provided email address is correct.

If they still can’t see the email invitation, their next steps depend on their sign-in method:

• For personal Samsung accounts, sub-admins can go directly to Become a Samsung Knox Partner to continue the registration process.
• For Samsung account for Business, sub-admins must contact their MSP to resend the invitation as they can only register for Samsung account for Business through an email invitation.