Manage devices

The Devices page allows you to view and manage your devices as well as approve devices uploaded by your reseller.

To open the Devices page, click Devices in the left-hand navigation pane.

View devices

Your devices are visible in the device table. You can filter and sort devices by their model and submission date.

To view device details, click a device’s Device ID in the table.

Receive and approve device uploads

1. Provide your MSP ID, which can be found by clicking the account icon, to your reseller. Your reseller uses your MSP ID to register you on the Reseller Portal and upload devices to your account on the Knox MSP Portal.

2. The devices will appear in Devices > UPLOADS.

3. Click APPROVE ALL DEVICES to approve uploads from your reseller.

   The devices will appear automatically if you selected to auto-approve uploads in reseller preferences.

Move devices

After you receive devices from your reseller, you can move them to your managed customer accounts. To do so:

1. Select the devices you would like to move, then click ACTIONS > Move devices to customer.

   

2. Select a customer to move the devices to, then click CONFIRM.

Once moved, the devices appear as a reseller upload on the customer’s Devices page with a Moved by MSP tag.

If the customer has either Knox Mobile Enrollment or Knox Configure as a service, then the devices are automatically approved after moving. For all other Knox services, you must manually approve these devices on the customer’s Devices page, or enable the auto-approve option for each of your resellers.

Delete devices

To delete devices:

1. Select the devices you would like to delete, then click ACTIONS > Delete devices.

   

2. When asked to confirm, click DELETE.

   If you delete a device, it will be removed from your Knox MSP Portal and from the Reseller Portal. If you want the devices to be added back to your Knox MSP Portal, your reseller must reupload them to your account.

Download device information as a CSV file

1. Select the devices for which you want to download information.

   If you don’t select any devices, the downloaded CSV file will contain information for all of your devices.

2. Click ACTIONS > Download devices as CSV.

The downloaded CSV file includes the device ID, model, and date of submission for each selected device.