Email notifications
Last updated December 6th, 2023
Email communication from Samsung differs depending upon the type of customer account — that is, whether the account is jointly managed or fully managed — or the type of action taken. Keeping that in mind, separate sets of emails are sent to the Super admin, the admin that initiated the action, or to all of the MSP admins.
Manage notification emails
You can choose to opt in and out of receiving emails from customer Knox services that you manage. To manage your email notification settings:
-
Click your account icon in the top-right, then click Settings.
-
On the PERSONAL EMAIL PREFERENCES tab, select the service for which you want to manage email notifications.
- When you’re done, click SAVE to save your changes or X in the top-right to cancel them.
Notification email overview
The following table describes these notification emails in detail:
| Service | Email Type | MSP Recipients | Customer Recipients |
|---|---|---|---|
| Fully managed customers | |||
| All | CSV downloads | Admin that initiated the action | No emails |
| Device deletion | Super Admin and all Admins who have access to the customer account | No emails | |
| Uploads | Super Admin and all Admins who have access to the customer account | No emails | |
| Any additional emails | Super Admin and all Admins who have access to the customer account | No emails | |
| Knox Configure | Daily digests | All MSP Admins | No emails |
| Licensing | Super Admin and all Admins who have access to the customer account | No emails | |
| QR code creation | Super Admin and Admin who initiated action | No emails | |
| Knox Mobile Enrollment | QR code creation | Super Admin and Admin who initiated action | No emails |
| Knox E-FOTA | Licensing | Super Admin and all Admins who have access to the customer account | No emails |
| Knox Asset Intelligence | Licensing | Super Admin and all Admins who have access to the customer account | No emails |
| Dashboard | All MSP Admins | No emails | |
| MSP related emails | Migrating, delinking, onboarding |
MSP Super Admin Admin that initiated the action |
No emails |
| Jointly managed customers | |||
| All | CSV downloads | Admin that initiated the action | All regular emails as if they are a standalone customer |
| Device deletion | Super Admin and all Admins who have access to the customer account | All regular emails as if they are a standalone customer | |
| Uploads | Super Admin and all Admins who have access to the customer account | All regular emails as if they are a standalone customer | |
| Any additional emails | Super Admin and all Admins who have access to the customer account | All regular emails as if they are a standalone customer | |
| Knox Configure | Daily digests | All MSP Admins | All regular emails as if they are a standalone customer |
| Licensing | Super Admin and all Admins who have access to the customer account | All regular emails as if they are a standalone customer | |
| QR code creation | Super Admin and Admin who initiated action | All regular emails as if they are a standalone customer | |
| Knox Mobile Enrollment | QR code creation> | Super Admin and Admin who initiated action | All regular emails as if they are a standalone customer |
| Knox E-FOTA | Licensing | Super Admin and all Admins who have access to the customer account | All regular emails as if they are a standalone customer |
| Knox Asset Intelligence | Licensing | Super Admin and all Admins who have access to the customer account | All regular emails as if they are a standalone customer |
| Dashboard | All MSP Admins | All regular emails as if they are a standalone customer | |
| MSP related emails | Migrating, delinking, onboarding |
MSP Super Admin Admin that initiated the action |
All regular emails as if they are a standalone customer |
On this page
Is this page helpful?