View devices

After uploading devices to the Reseller Portal, you can view more detailed information about them, such as their upload date, device model, and device status.

Device details

To view device details:

1. On the Reseller Portal, go to the Customers page.

2. Under the COMPANY NAME/INTERNAL REFERENCE column, click a customer’s name. The customer details page opens.

   

3. Click the DEVICES tab.

   

   You can sort submitted devices by upload date, and filter them by order number, device model, tags, or device status.

   Alternatively, you can search for devices by exact IMEI or serial number. If the device has dual-SIM capability, you can search for it by either of its IMEIs. The device list shows only the primary IMEI (IMEI1), but you can hover over a dual-SIM device to show a tooltip that displays both associated IMEIs.

   

4. On the DEVICES tab, click the device that you want to get additional details for.

   

   • IMEI/MEID: The device’s unique identifier. For dual-SIM devices, both IMEIs are shown under IMEI/MEID.
   • Order Number: The order number that you entered during device upload.
   • Uploaded: The date the device was uploaded.
   • Customer: The customer’s name and Customer ID. The MSP’s name displays if the device is uploaded by a reseller to an MSP.
   • Status: The status of the device. To learn more, see Device status.
   • Model: The model number of the device.
   • Uploaded By: The email of the account that uploaded the device.

   To refresh the status of Enterprise Edition devices uploaded before December 2023, you can click ACTIONS > Update device information from either the UPLOADS or DEVICES tab. This action doesn’t affect the device information shown in the device list.

Device status

Under the STATUS column of the DEVICES tab, the uploaded device shows one of four device states: