How to assign devices included in your Galaxy Healthcare Edition bundle to a Knox E-FOTA license

Environment

• Knox E-FOTA
• Knox Suite
  • Galaxy Healthcare Edition device bundles

Overview

Upon approval of your Samsung Knox account, a free 90-day Knox Suite trial license is automatically added to your account on the Knox Admin Portal. If you’ve already enrolled your devices with the Knox Suite trial license, you’ll need to replace the trial license with your desired Knox E-FOTA commercial license

Cause

The Knox Suite trial license keys are not intended to be used for your Galaxy Healthcare Edition devices, as these device bundles include commercial Knox Configure Dynamic and Knox E-FOTA license keys. However, due to Knox auto-assigning rules, your devices may be assigned to the Knox Suite trial license.

Resolution

If your Galaxy Healthcare Edition devices are assigned to your Knox Suite trial license, you will need to manually replace the trial license key with the Knox E-FOTA commercial license:

1. Sign in to the Knox Admin Portal.

2. Click Licenses on the Knox Admin Portal navigation pane.

3. In the SPECIAL EDITION DEVICES card, click Manage license key to open the Special edition devices dashboard.

4. Generate a commercial Knox E-FOTA license key from the Special edition devices dashboard.

5. On the Licenses page, select your Knox Suite trial license, then click ACTIONS > Replace license.

   See replace or upgrade a license for step-by-step instructions.

6. Replace the license key with the Knox E-FOTA commercial license you’ve generated. Once confirmed, click DONE.