View the activity log
Last updated November 19th, 2025
To access the activity log, click Activity Log in the navigation pane. You can choose to see the events for a certain time range, search for a specific event, or download the list as a CSV file. You can also filter the list by date, search for a specific category, or search by device IMEI or serial number.
If your default country code is set to South Korea, the Download activity log as CSV pop-up appears. Due to the Privacy Policy implemented in version 25.07, you must provide a reason for why you want to download this data. In the text box beside Reason for download, enter your reason, then click OK.
As specified in the minimum requirements, you need a Knox account to access the Devices menu in the Knox Remote Support console.
The activity log provides a record of all events related to Knox Remote Support, such as:
- Admin sign-ins, as well as whether they signed in through Knox Manage, the Knox Admin Portal, or the Knox MSP portal
- New session creations, including the access code
- Remote support connections
- Remote support disconnections
- Changes to transfer quality, including the value the quality was changed to
- Trial and commercial license additions
- License modifications, including what was changed
- License replacements, including the old and new license keys
- License deletions
- Device activations and deactivations, along with the associated license key
- Remote session events on the device, including the access code
- Device additions, re-additions, and deletions
- (Knox Admin Portal only) Secret Key creations
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