Get device logs
Last updated February 3rd, 2025
This section shows how you can get dumpstate logs from a device.
Phone dumpstate logs
- As the device’s log buffer clears after 15 minutes, ensure that the log file is captured within this period of time.
- On Android 15 and higher, you may have to disable Auto Blocker before you can access the log dump menu. To do this, go to your device’s settings, and disable Security and privacy > Auto Blocker.
-
In the Phone app, enter
*#9900#
. -
Set the Debug Level to Mid.
-
Wait for the device to restart.
-
Open the app you want to debug and reproduce your issue.
-
After reproducing your issue, enter
*#9900#
again in the Phone app. -
Tap Run dumpstate/logcat.
-
Tap Copy to sdcard.
-
In the device’s internal storage, navigate to the
/log
directory, and retrieve thedumpState
ZIP file. -
After you’ve finished, you can follow steps 1-3 again to set the Debug Level back to low. Additionally, tap Delete dumpstate/logcat to free up space.
Tablet dumptstate logs
As the device’s log buffer clears after 15 minutes, ensure that the log file is captured within this period of time.
-
Open the Calculator app.
-
Enter
(+30012012732+
. -
Enter
*#9900#
. -
Tap Run dumpstate/logcat.
-
Tap Copy to sdcard.
-
In the device’s internal storage, navigate to the
/log
directory, and retrieve thedumpState
ZIP file.
Email logs
If you’re collecting email logs and dumpstate logs to troubleshoot an issue, make sure that they both capture the timeframe when you reproduced your issue.
Follow these steps to collect logs to investigate email and exchange issues.
-
Open the Email app.
-
On the top left, open Settings, and tap Add account.
-
Under Set up Email, tap Other.
-
Enter
d@d.d
as the email address, and enter passworddebug
. -
Tap Manual setup (if there’s no Manual Setup button, just tap the left button at the bottom of the screen).
-
Tap Enable Parser logging (extremely verbose).
-
Reproduce the issue.
-
Tap Dump emaillog, and Dump of EmailService.
-
In the device’s internal storage, navigate to the
/Download
directory, and retrieve these files:- If it’s a fully-managed device, retrieve
emaillog_0.txt
. If the Email app is in a work profile, retireveemaillog_10.txt
. emailServiceLog.txt
.
- If it’s a fully-managed device, retrieve
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