Get device logs
Last updated February 3rd, 2025
This section shows how you can get dumpstate logs from a device.
Phone dumpstate logs
As the device’s log buffer clears after 15 minutes, ensure that the log file is captured within this period of time.
-
In the Phone app, enter
*#9900#
. -
Set the Debug Level to Mid.
-
Wait for the device to restart.
-
Open the app you want to debug and reproduce your issue.
-
After reproducing your issue, enter
*#9900#
again in the Phone app. -
Tap Run dumpstate/logcat.
-
Tap Copy to sdcard.
-
In the device’s internal storage, navigate to the
/log
directory, and retrieve thedumpState
ZIP file. -
After you’ve finished, you can follow steps 1-3 again to set the Debug Level back to low. Additionally, tap Delete dumpstate/logcat to free up space.
Tablet dumptstate logs
As the device’s log buffer clears after 15 minutes, ensure that the log file is captured within this period of time.
-
Open the Calculator app.
-
Enter
+30012012732+
. -
Enter
*#9900#
. -
Tap Run dumpstate/logcat.
-
Tap Copy to sdcard.
-
In the device’s internal storage, navigate to the
/log
directory, and retrieve thedumpState
ZIP file.
Email logs
Follow these steps to collect logs to investigate email and exchange issues.
-
Open the Email app.
-
On the top left, open Settings, and tap Add account.
-
Under Set up Email, tap Other.
-
Enter
d@d.d
as the email address, and enter passworddebug
. -
Tap Manual setup (if there’s no Manual Setup button, just tap the left button at the bottom of the screen).
-
Reproduce the issue.
-
Tap Dump emaillog, and Dump of EmailService.
-
In the device’s internal storage, navigate to the
/Download
directory, and retrieveemaillog_10.txt
andemailServiceLog.txt
.
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