Get device logs

This section shows how you can get dumpstate logs from a device.

Phone dumpstate logs

1. In the Phone app, enter *#9900#.

2. Set the Debug Level to Mid.

3. Wait for the device to restart.

4. Open the app you want to debug and reproduce your issue.

5. After reproducing your issue, enter *#9900# again in the Phone app.

6. Tap Run dumpstate/logcat.

7. Tap Copy to sdcard.

8. In the device’s internal storage, navigate to the /log directory, and retrieve the dumpState ZIP file.

9. After you’ve finished, you can follow steps 1-3 again to set the Debug Level back to low. Additionally, tap Delete dumpstate/logcat to free up space.

Tablet dumptstate logs

1. Open the Calculator app.

2. Enter (+30012012732+.

3. Enter *#9900#.

4. Tap Run dumpstate/logcat.

5. Tap Copy to sdcard.

6. In the device’s internal storage, navigate to the /log directory, and retrieve the dumpState ZIP file.

Email logs

Follow these steps to collect logs to investigate email and exchange issues.

1. Open the Email app.

2. On the top left, open Settings, and tap Add account.

3. Under Set up Email, tap Other.

4. Enter d@d.d as the email address, and enter password debug.

5. Tap Manual setup (if there’s no Manual Setup button, just tap the left button at the bottom of the screen).

6. Tap Enable Parser logging (extremely verbose).

7. Reproduce the issue.

8. Tap Dump emaillog, and Dump of EmailService.

9. In the device’s internal storage, navigate to the /Download directory, and retrieve these files:

   • If it’s a fully-managed device, retrieve emaillog_0.txt. If the Email app is in a work profile, retireve emaillog_10.txt.
   • emailServiceLog.txt.