Get device logs

Last updated July 26th, 2023

This section shows how you can get dumpstate logs from a device.

Dumpstate logs (phone)

Symptoms	When you need to provide additional information to investigate device issues further
Solutions	Please note that the device's log buffer is cleared after 15 minutes so it is important that the log file is captured within this period of time. In the Phone Application, enter #9900# Set the Debug Level to Mid. Wait for the device to restart. Open the app you want to debug and reproduce your issue. After reproducing your issue, enter #9900# again in the Phone Application Select Run dumpstate/logcat Select Copy to sdcard Navigate to the log directory that was created on the device using the My Files app or a Windows PC with a USB cable connection . Ask the user to send you the dumpState in a Zip file. After you have finished, you can follow steps 1-3 again and delete dumpstate/logcat and return the Debug Level to low.

Symptoms

When you need to provide additional information to investigate device issues further

Solutions

Please note that the device's log buffer is cleared after 15 minutes so it is important that the log file is captured within this period of time.

In the Phone Application, enter *#9900#
Set the Debug Level to Mid.
Wait for the device to restart.
Open the app you want to debug and reproduce your issue.
After reproducing your issue, enter *#9900# again in the Phone Application
Select Run dumpstate/logcat
Select Copy to sdcard Navigate to the log directory that was created on the device using the My Files app or a Windows PC with a USB cable connection .
Ask the user to send you the dumpState in a Zip file.
After you have finished, you can follow steps 1-3 again and delete dumpstate/logcat and return the Debug Level to low.

Symptoms	When you need to provide additional information to investigate device issues further
Solutions	Please note that the device's log buffer is cleared after 15 minutes so it is important that the log file is captured within this period of time. Open the calculator app Enter (+30012012732+ Enter *#9900# Select Run dumpstate/logcat Select Copy to sdcard Navigate to the log directory that was created on the device using the My Files app or a Windows PC with aUSB cable connection Ask the customer to send you the dumpState in a Zip file.

Symptoms

When you need to provide additional information to investigate device issues further

Solutions

Please note that the device's log buffer is cleared after 15 minutes so it is important that the log file is captured within this period of time.

Open the calculator app
Enter (+30012012732+
Enter *#9900#
Select Run dumpstate/logcat
Select Copy to sdcard
Navigate to the log directory that was created on the device using the My Files app or a Windows PC with aUSB cable connection
Ask the customer to send you the dumpState in a Zip file.

Symptoms	When you need to provide additional information to investigate email and exchange issues further
Solutions	Go to the new account setup page. Enter email d@d.d and password debug. Select the Manual setup button (if there is no Manual Setup button, just press the left button at the bottom of screen, the text is not important). Check the top three checkboxes on the debug screen. Reproduce the issue. Ask the user to send you the following files: email.txt and the LOG folder. These files are located in the sdcard root.

Symptoms

When you need to provide additional information to investigate email and exchange issues further

Solutions

Go to the new account setup page.
Enter email d@d.d and password debug.
Select the Manual setup button (if there is no Manual Setup button, just press the left button at the bottom of screen, the text is not important).
Check the top three checkboxes on the debug screen.
Reproduce the issue.
Ask the user to send you the following files: email.txt and the LOG folder. These files are located in the sdcard root.