Error when registering for a Reseller Portal account due to existing Knox cloud service accounts

Environment

• Reseller Portal
• Knox Mobile Enrollment (KME) account
• Knox Configure (KC) account

Overview

If you have an existing KME or KC account, you might encounter an error when you sign up for a Reseller Portal account.

Cause

If you have a KME or KC account, you can’t use the same email address used for those accounts to sign up for the Reseller Portal.

Resolution

During registration for the Reseller Portal, make sure to provide a different email address than the one you used for your KME or KC accounts.