Error may occur when installing third party apps that don’t support 16 KB page size

Environment

• Knox Mobile Enrollment
• Knox Configure
• Knox Manage
• Devices running Android 15 and higher

Overview

When installing an app that doesn’t support 16 KB page sizes on a device running Android 15 OS and higher, you may encounter an error.

16 KB Google Play compatibility requirement

Starting with Android 15 OS, new apps and updates to existing apps on the Google Play Store must support 16 KB page sizes on 64-bit devices for performance compatibility.

Resolution

When installing internal and third-party apps with Knox Mobile Enrollment, Knox Configure, or Knox Manage, ensure the app is compatible with 16 KB page sizes in accordance with Google guidelines.