Password not populated automatically during enrollment in Knox Manage

Environment

• Knox Mobile Enrollment
• Knox Manage

Overview

After the Knox cloud services 23.12 release, you may encounter an issue where the password isn’t populated automatically during enrollment, even if the User ID and Password are already set for the device in the Knox Mobile Enrollment tenant.

Cause

With the 23.12 release, the identity provider authentication process in Knox Manage was updated. For customers using Knox Mobile Enrollment to enroll their devices in Knox Manage, the EMM server URI must now be set in the Knox Mobile Enrollment profile.

Resolution

In version 23.12 of the Knox Manage agent, a fix for this issue was released.

• If you encounter this issue, factory reset the device, and restart the enrollment process.
• If the issue isn’t resolved after factory resetting the device, submit a support ticket and include the customer ID and the IMEI of your affected device.

To manually add the EMM server URI, follow the workaround.

Workaround

To manually add the EMM server URI:

1. On the Knox Mobile Enrollment console, go to Profile.
2. Select the profile that’s assigned to your affected devices.
3. Under EMM server URI, enter your Knox Manage server URI. For reference, an acceptable Knox Manage server URI format is https://ap02.manage.samsungknox.com/emm.
4. Save the profile.
5. Factory reset the affected devices.

After the factory reset, the User ID and Password will automatically be populated on the devices during re-enrollment.