Back to top
Home / Knox Mobile Enrollment / How-to guides / Manage devices /

Manage devices in bulk

Last updated January 15th, 2025

Knox Mobile Enrollment makes it easy to configure thousands of devices at the same time using a properly formatted CSV file. Simply download your device IMEIs as a CSV file, edit the data in a spreadsheet, then upload the CSV file to your console.

This page walks you through how to format your CSV files in order to perform device operations in bulk. Alternatively, you can click View instructions on the BULK ACTIONS page for an in-console explanation of how to format the CSV file.

This tutorial assumes your devices are already added to the Knox Mobile Enrollment console.

Assign user credentials and same profile

To assign user credentials and a single profile to up to 10,000 devices:

  1. On the Devices page, select the devices you want to configure.

  2. Click ACTIONS > Download devices as CSV.

  3. Open the data in the CSV file in any program that stores data in tables, such as Microsoft Excel or Google Sheets.

  4. Configure your spreadsheet as follows:

    • Column A — Remove the header row and leave pre-populated device IMEIs.
    • Column B — Enter a User ID.
    • Column C — (Optional) Enter a password.
    • Column D — Add any additional JSON data as permitted by your EMM.

    Your spreadsheet should look something like this:

    Column A Column B Column C Column D
    Field Device IMEI or serial number User ID Password (Optional) JSON data for EMM
    Example 350925370583126 alex_doe@example.com QSu7hdD5, {"gid":"AE-DO"}

  5. Remove the rest of the content from the other columns and save the file as a CSV file.

  6. Go to Devices > BULK ACTIONS.

  7. Select ASSIGN USER CREDENTIALS AND SAME PROFILE.

  8. Upload the CSV file containing device IMEIs and user credentials.

  9. Select a profile from the Modify Profile of selected devices list. You can also click Clear profiles to unassign a profile from multiple devices in the uploaded CSV file.

  10. (Optional) Enter one or more Tags for the devices. Select Overwrite existing tags to replace your existing tags with your current tags.

  11. Click SUBMIT to upload the file to your console.

Assign user credentials and different profile

To assign user credentials and different profiles to up to 100,000 devices:

  1. On the Devices page, select the devices you want to configure.

  2. Click ACTIONS > Download devices as CSV.

  3. Open the data in the CSV file in any program that stores data in tables, such as Microsoft Excel or Google Sheets.

  4. Configure your spreadsheet as follows:

    • Column A — Remove the header row and leave pre-populated device IMEIs.
    • Column B — Enter User ID.
    • Column C — (Optional) Enter a password.
    • Column D — Enter the profile name. The profile currently assigned to the device will be retained if this column is left blank.
    • Column E — Add any additional JSON data as permitted by your EMM.

    Your spreadsheet should look something like this:

    Column A Column B Column C Column D Column E
    Field Device IMEI or serial number User ID Password Profile name (Optional) JSON data for EMM
    Example 350925370583126 alex_doe@example.com QSu7hdD5, Facility A devices {"gid":"AE-DO"}

  5. Remove the rest of the content from the other columns and save the file as a CSV file.

  6. Go to Devices > BULK ACTIONS.

  7. Select ASSIGN USER CREDENTIALS AND DIFFERENT PROFILE.

  8. Upload the CSV file containing device configurations.

  9. Click SUBMIT to upload the file to your console.

Assign profile

To assign profiles to up to 100,000 devices:

  1. On the Devices page, select the devices you want to configure.

  2. Click ACTIONS > Download devices as CSV.

  3. Open the data in the CSV file in any program that stores data in tables, such as Microsoft Excel or Google Sheets.

  4. Configure your spreadsheet as follows:

    • Column A — Remove the header row and leave pre-populated device IMEIs.
    • Column B — Enter the profile name. The profile currently assigned to the device will be retained if you don’t fill this column.

    Your spreadsheet should look something like this:

    Column A Column B
    Field Device IMEI or serial number Profile name
    Example 350923458583126 Facility M devices

  5. Remove the rest of the content from the other columns and save the file as a CSV file.

  6. Go to Devices > BULK ACTIONS.

  7. Select ASSIGN PROFILE.

  8. Upload the CSV file containing device configurations.

  9. Click SUBMIT to upload the file to your console.

Unassign profile

To unassign profiles from up to 100,000 devices:

  1. On the Devices page, select the devices you want to remove profiles from.

  2. Click ACTIONS > Download devices as CSV.

  3. Open the data in the CSV file in any program that stores data in tables, such as Microsoft Excel or Google Sheets.

  4. Configure your spreadsheet as follows:

    • Column A — Remove the header row and leave pre-populated device IMEIs. Then, remove the rest of the content from the other columns and save as a CSV file.

    Your spreadsheet should look something like this:

    Column A
    Field Device IMEI or serial number
    Example 350925370583126

  5. Go to Devices > BULK ACTIONS.

  6. Select UNASSIGN PROFILE.

  7. Upload the CSV file containing the device IMEIs.

  8. Click SUBMIT to upload the file to your console.

Upload user credentials

To import user credentials for up to 10,000 users:

  1. Create a CSV file with one row (line) per device (with a maximum limit of 10,000 devices/rows) file in any program that stores data in tables, such as Microsoft Excel or Google Sheets.

  2. Configure your spreadsheet as follows:

    • Column A — Enter the User ID.
    • Column B — Enter a password.

    Your spreadsheet should look something like this:

    Column A Column B
    Field User ID Password
    Example alex_doe@example.com, QSu7hdD5

  3. Go to Devices > BULK ACTIONS.

  4. Select UPLOAD USER CREDENTIALS.

  5. Upload the CSV file.

  6. Click SUBMIT to upload the file to your console.

Delete devices

To delete up to 10,000 devices:

  1. On the Devices page, select the devices you want to delete.

  2. Click ACTIONS > Download devices as CSV.

  3. Open the data in the CSV file in any program that stores data in tables, such as Microsoft Excel or Google Sheets.

  4. Configure your spreadsheet as follows:

    • Column A — Remove the header row and leave pre-populated device IMEIs. Then, remove the rest of the content from the other columns and save the file as a CSV file.

    Your spreadsheet should look something like this:

    Column A
    Field Device IMEI or serial number
    Example 350925370583126

  5. Go to Devices > BULK ACTIONS.

  6. Select BULK DELETE.

    Once you submit the CSV file, the devices will be permanently erased from the system. If you want them back, you will need to ask your reseller to upload them again.

  7. Upload the CSV file, then click SUBMIT.

On this page

Is this page helpful?