Knox Mobile Enrollment frequently asked questions

Knox Mobile Enrollment lets you quickly and easily enroll corporate-owned Samsung devices into EMM solutions, saving your organization time and resources. With advanced security capabilities and staging options, you can enroll your device fleet with ease, regardless of its size or network environment.

Knox Mobile Enrollment is a free solution offered by Samsung and can be used without a license. However, to enable optional advanced settings, such as device lock and app installation during enrollment, you’ll need to purchase a Knox Suite - Enterprise Plan license.

Knox Mobile Enrollment is offered exclusively bundled with other Knox products. When you sign up for a Knox Suite - Enterprise Plan free trial, you’ll get access to Knox Mobile Enrollment in addition to other Knox services.

Find out what you need to get started with Knox Mobile Enrollment.

Knox Mobile Enrollment is officially supported on Samsung devices running any of the latest five major Android versions, including the latest version.

Devices running unsupported Android versions may still proceed with enrollment, however we cannot guarantee the enrollment functionalities and the security capabilities will function as intended.

For the most up-to-date list of devices that Knox Mobile Enrollment supports, see Devices secured by Knox.

This will depend on the Samsung device model and the location you selected when registering for a Samsung Knox account. In some cases, you may need to create a separate account to enroll devices purchased in different locations. See Cross-region support for detailed information.

To begin using Knox Mobile Enrollment, click GET STARTED from the top-right corner and select Knox Suite - Enterprise Plan to register for a free trial. Once approved, a trial license is automatically added to your account in the Knox Admin Portal, but not required to use Knox Mobile Enrollment. During the 90-day trial, you have access to advanced settings which require a paid license to continue using after your trial ends.

To use Knox Mobile Enrollment, you’ll need to first add your device IMEIs to the console. The simplest way to do this is by getting your Samsung-approved reseller to upload the devices on your behalf. If your devices aren’t purchased from a reseller, use QR code enrollment to add devices to the console.

If you’re experiencing issues, the Knox Mobile Enrollment documentation provides various how-to videos, how-to guides, and knowledge base articles (KBAs) with step-by-step resolutions to known issues.

If you can’t find a solution in our documentation, click the question mark next to your profile icon to submit a support ticket.

To turn off advanced settings in a profile that’s already been assigned to a device, you’ll need to first factory reset the device. Next, edit the profile to turn the Advanced settings toggle off. Then, assign the profile with standard settings to the device. Once the device boots up, it will be enrolled with the new assigned profile.

During enrollment, if the server detects a valid license, the device will be enrolled in the EMM with advanced functionality. However, if no valid license is detected at the time of enrollment, the device will still be enrolled in the EMM, but will enter an Enrolled (restricted) state, where only standard settings are available and advanced functionality is restricted.

Yes. You can enroll in locally hosted EMMs using Knox Mobile Enrollment Direct — the on-premises version of Knox Mobile Enrollment.

Yes, your MSP can use Knox Mobile Enrollment from within the Knox MSP Portal.

Yes, you can integrate Knox Mobile Enrollment capabilities into your own portal using our cloud-based REST APIs. See Knox Mobile Enrollment API reference for instructions on how to get started.