Device Logs
Last updated August 5th, 2025
The Device Diagnostics Log page shows device log events for applied policies and device commands, which is useful for monitoring operations performed against a device.
Starting with Knox Manage 25.07, the Collect Device Log and Collect Device Diagnosis Information device commands for Android have been merged into a single Collect Device Diagnostics Log command that combines both functions. Similarly, existing device logging commands for AMAPI, Wear OS, iOS, and macOS have been replaced or combined. Windows does not support device logging.
How to use the Device Diagnostics Log page
- To open the page, go to History > Device Diagnostics Log.
- Use Search to look up log entries.
- Enter a Device Name to search for log entries for a specific device.
- Enter a User ID to search for log entries associated with a specific User ID in Knox Manage.
- Set a Last Collected value to only return entries from a specific timeframe (defaults to return all existing entries; the maximum retention period is 365 days).
- Click a Device table entry to see log entries for it in the Log File table.
- Modify the Collection Date range as needed.
- You can further filter log entries using the filter icon on the File Name / Type column.
- Click the download icon to download a specific log file, or the delete icon to delete it.
You can look up device-specific log entries from Device Details > Device Diagnostics Log.
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