Configure alerts

Configure audit event alerts

Knox Manage can trigger alerts whenever an audit event is logged with specific parameters. This feature gives your admins the capability to monitor the activities and statuses of your managed devices, helping you respond more effectively to events in your enterprise activities.

To configure alerts:

1. Go to History > Alert.

2. Click Manage Alerts, then select an audit event from the All Audit Events to add it as a managed alert.

3. In the Selected Audit Events list, click the cells in the Audit Event, Level, and Status columns to modify those respective settings for the alert:

   • Audit Event — Select a descriptor for the alert.

   • Level — Select a level for the alert. By default, the alert level is set the same as the audit event level. To trigger an alert, the alert level must be set the same or lower than the audit event level. For more information about audit event levels, see Severity level.

   • Status — Select the audit outcome that triggers the alert.

4. Save your changes.

Configure emails for audit alerts

Knox Manage can send emails to your admins whenever an audit alert is triggered. This feature enables admins to conveniently monitor device status changes outside of the Knox Manage console.

To configure emails for audit alerts:

1. Go to History > Alert. The Alert page opens.

2. Click Alert Mailing Settings, then configure the parameters of the emails for alerts:

   • Alert Mailing Settings — Enable sending emails for alerts.

   • Period — Define a start and end date during which emails for alerts are enabled.

   • Frequency — Specify how often to send the emails. After you select a frequency, choose when to send the emails:

     • Hourly — Select the number of hours after which to send the alert. Available values are 1, 2, 3, 4, 6, 8, and 12 hours. The email delivery time for a tenant is calculated from midnight.

     • Daily — Select which hour in the day.

     • Weekly — Select which days of the week and at which hour in a day.

     • Monthly — Select which days in the month and at which hour in a day.

   • Knox Manage Admin — Click Select to pick the admins who will receive the emails.

   • Email Address — If you need to send emails to recipients who aren’t attached to accounts in your tenant, click Add and enter their addresses.

   • Target Events — Select which event types will trigger an email:

     • Unenrolled Devices
     • Disconnected Devices
     • Devices outside the geofencing area
     • Devices within geofencing area
     • Devices re-enrolled after Factory Reset
     • Factory reset devices
     • Devices with policy violation
     • Devices with profile pushed
     • Current location collected devices
     • Powered off devices
     • Rebooted devices
     • Devices whose app has been installed or updated
     • Devices whose app has been ran
     • Devices whose app has been uninstalled
     • Devices whose app data has been deleted
     • Devices receiving push notifications
     • Devices with changed licenses
     • Devices with updated licenses
     • Devices with the Knox Manage agent updated
     • Devices that have exited Kiosk mode
     • Devices with the day & time event profiles applied
     • Devices with the Wi-Fi SSID event profiles applied
     • Devices with the SIM change event profiles applied
     • Devices with the roaming event profiles applied

3. (Optional) Click Select more events to select and add other audit events as Target events. All audit events are available for use as a target event.

4. Save the configuration.

Configure emails for certificate and token expirations in your tenant

Knox Manage can notify your admins by email when your tenant’s certificates and tokens expire. Emails are sent 30 days before the token or certificate expires. Tenant-wide tokens include those for the Apple Push Notification service (APNs), Apple Volume Purchasing Program (VPP), Apple Automated Device Enrollment, and others. Through this feature, your enterprise can stay on top of certificate and token changes and renewals, reducing downtime due to outdated validation documents and keys.

To configure emails for certificate and token expirations:

1. On the Knox Manage console, click > Notification Mailing Settings.

2. Configure the parameters of the emails for expirations:

   • Notification Mailing Settings — Enable sending emails for expirations.

   • Period — Define a start and end date during which emails for expirations are enabled.

   • Frequency — Specify how often to send the emails. After you select a frequency, choose when to send the emails:

     • Daily — Select which hour in the day.
     • Weekly — Select which days of the week and at which hour in a day.
     • Monthly — Select which days in the month and at which hour in a day.

   • Knox Manage Admin — Click Select to pick the admins who will receive the emails.

   • Email Address — If you need to send emails to recipients who aren’t attached to accounts in your tenant, click Add and enter their addresses.

   • Notifications — Select which expirations will trigger an email:

     • Token Expiration
     • Certificate Expiration

3. Save the configuration.