Exit Kiosk mode

You can take a user’s device out of Kiosk mode without changing or removing the Kiosk device profile.

Exit Kiosk without unenrollment

By sending a device command

For a device that is successfully communicating with the server, you can send a device command to exit Kiosk mode. Doing so enables the device to exit the Kiosk mode and be managed in the normal mode. To restore the device back to Kiosk mode, you must apply the profile again. For more information about sending a device command, see Send device commands to devices.

By sending an exit Kiosk code

You can perform this procedure on all types of Kiosks—such as Single App, Multiple App, and Kiosk Browser—regardless of whether they’re properly communicating with the server.

1. Provide an Exit Kiosk Code to the device user. You can get the code from Device Details > Security > Kiosk Mode Status > Exit Kiosk Mode.

After you send the Exit Kiosk Code to the user, they must:

1. Tap on their device.

   In the case of a Single App Kiosk, you’ll need to tap the Home or Back button to show this icon. The icon disappears after 5 seconds of inactivity.

2. On the About Kiosk screen, tap Exit Kiosk.

3. Enter the Exit Kiosk Code.

To re-enter Kiosk mode

An IT admin must apply a profile update to the device.