Unable to access Knox Manage console using the direct link

Environment

• Knox Manage

Overview

When attempting to sign in to the Knox Manage console with a direct link, you may encounter the following error:

Unable to sign in to Knox Manage account.
Sign in to Knox Admin Portal using your Samsung account or SSO credentials.

Cause

Starting with Knox Manage 25.11, the direct link sign in method is deprecated.

Resolution

To access the Knox Manage console, sign in using the Knox Admin Portal.

If you encounter additional issues after signing in using the Knox Admin Portal, submit a support ticket.