Device connection statuses

Each device can have any of the following connection statuses:

• Enrolled — The device is communicating with the Knox Manage server. That is, the Knox Manage agent is reporting to the server regularly and when triggered by an event.

• Disconnected — The device is disconnected from the Knox Manage server. The Knox Manage agent has not reported to the server for longer than the configured keepalive expiration.

• Unenrolled — The device is not enrolled and is not under Knox Manage control.

• Provisioning — The devices are in the process of being registered in the Knox Manage server and once the process is complete, the status changes to Enrolled.

• Expired — The license registered on the device has expired. With this status, the device only responds to select device commands, such as for updating or upgrading the license.

How connection status is evaluated

When a device is enrolled in Knox Manage, the server maintains information on when it was last able to communicate with that device. That time is recorded as the device’s Last Seen property.

The Last Seen property is updated each time any of the following events occur:

• When you run the Knox Manage agent, and there has been no communication with the server in the past six hours.

• When you do any of the following:

  • Execute an update to a profile assigned to the device. This causes the Last Seen property to be updated immediately.

  • Set up Profile Update Schedule in Setting > Configuration > Profile Update Schedule. This updates the Last Seen property based on the schedule you set.

  • Set up the Device Location Collection policy in an Android Enterprise or Android Legacy profile that is assigned to the device. This updates the Last Seen property based on the Time Between Location Collection you set.