Check the locations of devices

Last updated January 15th, 2025

You can check the locations of the selected devices. Only the devices that have the location policy applied can be tracked.

You can check a device’s location only if location data was collected at least once.

Enable location tracking on device

In order to track the location of Android and Android Management API devices, the device user must first grant access to the Knox Manage agent. This affects devices with the following deployment types:

Devices with a work profile
Shared devices with a secondary account

Ensure that location access is enabled as follows:

For all fully-managed and non-shared devices, you can allow location access for enrolled devices.
For shared devices and devices with a work profile, location can only be tracked after the device user goes to Settings > Apps > Work > Knox Manage > Permissions, and sets Location to Allow all the time. Additionally, the device user must also enable Google Location Accuracy.

Starting with 25.01, the process to grant access to location data has changed for Android device users who have the Knox Manage app installed in their work profile.

Device users must initially grant the Knox Manage app temporary access to location data, and then select Allow all the time. For details, see Granting the Knox Manage app permission to collect location data.

View location data

To check the location of devices on the Knox Manage console:

Go to Device > select one or more devices > Check Location.
Enter a start and end date. Device location data matching your specified timeframe will appear, which is also visualized in an interactive map. To see more entries, click Load More.

Device location data can be stored for up to 180 days. See List of environment settings.
(Optional) Click Export to Excel or Export to GPX to export location data.

Device map

On the Check Location page, a map displays the latest locations of all tracked devices. The map uses the following legend:

Element	Meaning
	Active device
	Device with expired keepalive
	Cluster of 1–9 devices
	Cluster of 10–99 devices
	Cluster of 100–999 devices
	Cluster of 1000–9999 devices

You can view an individual device’s status by hovering over its pin Active device pin , or search a device using its user ID, device name, or IMEI/SN. On hover, a tooltip lists the following information:

Device name
IMEI/MEID
Serial Number
Mobile Number
User Name
Last Location Scanned
Organization Name
Group Name
Tag
Platform & Management Type
Model Name
MAC Address
Manufacturer

Export location history

You can export the location history of the selected devices to an XLSX file or a GPS exchange format (GPX) file. The export includes detailed historical location information, including routes and tracks. The timestamps of the location data are converted to your web browser’s time zone at time of export.

To export the device location history:

Click Export to Excel or Export to GPX.

The file with location details is downloaded to your device.