Administrator account overview
Last updated November 20th, 2025
Administrator accounts are used by IT admins to manage devices and users in an organization. Before you can start configuring and monitoring devices, groups, and other items, you need to invite at least one admin to the Knox Manage console. You can invite an admin through the Knox Admin Portal, then set their role in the Knox Manage console.
Once you invite an admin from the Knox Admin Portal, you can go to the Knox Manage console to set their permissions, specify profiles and organizations for them to manage, and activate technical support admin access for devices.
- Super admins and sub-admins created in the Knox Manage console display as sub-admins in the Knox Admin Portal.
- Knox Manage admins created in the Knox Admin Portal display as read-only admins in the Knox Manage console. You can change the read-only permissions in the Knox Manage console.
Admins in Knox Manage are categorized by the following roles:
| Admin role | Description |
|---|---|
| Super |
|
| Sub |
|
| Read Only | Only view all menus, including menus for admins, in the Knox Admin Portal. |
| Service Admin (read only) | Sends device commands. You can allow all device commands or select specific device commands for service admin use. |
Additionally, the menus that admins can access vary depending on their role. For more information, see Menu access permissions.
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