Manage resellers

Refer to the Resellers page of the Knox Guard console to register Samsung-approved resellers so Samsung can verify their device ownership and assist in preventing erroneous enrollments. You can also edit reseller preferences or delete a reseller.

The top of the Resellers page lists your Customer ID. You will need to provide this number to your reseller.

The resellers list displays the following information:

• RESELLER NAME — Name of the reseller. Click the link to edit the reseller’s upload preferences.
• RESELLER ID — The reseller’s ID number.
• COUNTRY — The reseller’s country of origin and deployment support.
• DEVICE ACCEPTANCE — Whether device uploads must be approved individually or if device information uploaded by the listed reseller is automatically approved.

Register a new reseller

If none of the existing resellers meets your deployment objective, you can add a new reseller.

1. Click the REGISTER RESELLER button on the upper, right-hand side of the screen. The Register reseller page opens.
2. Enter the Reseller ID provided by your reseller and click LOOK UP. A Reseller found confirmation displays the successful identification of the reseller. If you encounter errors, contact your reseller to ensure the ID is correct.
3. Click REGISTER.
4. (Optional) Configure your reseller preferences on the MANAGE RESELLER PREFERENCES panel.
5. Click SAVE.

Manage reseller preferences

To manage your reseller preferences:

1. Select the RESELLER NAME you wish to edit. The MANAGE RESELLER PREFERENCES panel opens.
2. Configure your upload preferences:
   • Automatically approve all uploads from this reseller — Device uploads from this reseller are automatically approved. If this option isn’t selected, you must manually accept devices each time they are uploaded to Knox Guard.
   • Automatically lock all devices uploaded by this reseller — Devices from this reseller are automatically locked once Knox Guard enrollment is complete.
   • Automatically Block ADB command on all devices uploaded by this reseller — Android Debug Bridge (adb) and the Developer options menu is automatically blocked on all devices uploaded by this reseller.
   • Automatically unblock AE provisioning on all devices uploaded by this reseller — Android Enterprise provisioning is automatically unblocked on all devices uploaded by this reseller.
3. Click SAVE.

Delete an existing reseller

Consider deleting resellers you no longer work with from the Knox Guard console. To do so:

1. Click the RESELLER NAME you wish to delete.
2. On the bottom left side of the MANAGE RESELLER PREFERENCES panel, click DELETE.
3. On the Delete reseller pop-up, click DELETE.