Blinking reminder

You can configure customer reminder messages that are sent to device users when their subscription payments are delinquent.

For information on how to update this policy for select devices, see Start and stop blinking reminder.

Set blink reminder

To set your blink reminder settings:

1. Navigate to the Policies page.

2. Under MESSAGING, click BLINKING REMINDER.

   

3. Set the blink message Period in either seconds, minutes, or hours.

4. Enter a Message. You can:

   • Specify why the blink reminder is sent to the user.
   • List a phone number or email address users can contact to stop the reminder messages.
   • Enter a properly formatted URL (https://www…). When the user taps the URL hyperlink, the web page opens in the device’s browser. This can help make device payment queries as seamless as possible.

5. Enter your Contact information. You must provide either a Phone number or E-mail address.

6. (Optional) Set limits for when the blinking reminder can be shown to users.

   • You can define set hours every day during which update reminders won’t be shown.
   • Select Do not show during the selected time period to set a specific time period during which update reminders won’t be shown.

   

7. Click SAVE.