Update or disable offline lock policy

You can automatically lock a device that’s been offline for a given period of time.

To configure the tenant-wide policy, see Offline device lock. To make changes to this policy for a select device, you can use the Update offline lock device action.

Update offline lock policy

To update the offline device lock policy for select devices:

1. On the Devices page, select one or more the devices.

2. Click ACTIONS > Manage device > Update offline lock.

   

3. To disable offline lock, toggle Offline lock off. To update the policy, you can adjust:

   • How long to wait before locking an offline device.
   • The Warning notification. This appears to the user as a notification and full-screen message.
   • When the warning message is sent.
   • The default Offline device lock message shown when the device locks.

4. You can update the Contact information that displays on the device. You must provide either a Phone number or E-mail address.

5. Click SAVE.

Update offline lock policy in bulk

You can select devices in bulk by entering their IMEIs or serial numbers into a standardized template. The maximum number of devices you can select in one action is 10,000.

To update the offline device lock policy in bulk:

1. Click BULK ACTIONS in the bottom of the left navigation pane.

2. To download a standard template, click Download CSV template.

   For more information on how to create a properly formatted CSV file, click Instructions for all bulk actions from the bottom left-hand side of the Bulk actions screen.

3. Under MESSAGING, click UPDATE OFFLINE LOCK and upload your CSV file containing the device IDs.

4. Refer to steps 4 and 5 of the Update offline lock policy for select devices section to:

   • Configure your offline lock settings.
   • Update your contact information.

5. Click CONFIRM.