Back to top
Home / Knox Guard / How-to guides / Manage devices /

Firmware update control

Last updated March 27th, 2025

This document is new for the Knox cloud services 25.04 UAT.

Set firmware update reminders

This function is only available upon request. Please contact your Knox Guard administrator to enable this feature.

To encourage users to update their device’s firmware to the latest version, you can send update reminders.

To set firmware update reminders:

  1. On the Policies page, click FIRMWARE UPDATE CONTROL.

  2. On the Firmware update control screen, enable Firmware update control.

  3. Configure your Send update reminder settings:

    Configure send update reminder settings.

    • Set a number of days before the device starts receiving update reminders. You can select between 7 — 30 days.
    • Enter a reminder Period to determine how long the message displays.
    • Enter a reminder Message.

  4. Optionally enter your Contact information.

  5. Optionally Set limits for when update reminders can be shown to users:

    Set limits for when update reminders can be shown to users.

    • You can define set hours every day during which update reminders won’t be shown.
    • Select Do not show during the selected time period to set a specific time period during which update reminders won’t be shown.

  6. Click Save.

Is this page helpful?