Enable and disable SIM control

You can control the SIM operation of any Knox Guard enrolled device that isn’t in the Rejected state. This includes locking the device, applying usability restrictions for voice, text and data usage, and applying international roaming restrictions.

To manage the tenant-wide policy, see SIM control policy.

Enable SIM control

Devices with a dual SIM card configuration can use restricted features as long as one of the SIM cards is approved. You can manage this setting using the Minimum restriction field in the tenant-wide SIM control policy. If both SIM cards are blocked, devices can’t use restricted features.

To enable SIM control for select devices:

1. On the Devices page, select one or more devices.

2. Click ACTIONS > Manage policy > Enable SIM control. The Enable SIM control page displays.

3. Select a policy to enable on the device. To modify a policy setting, use the tenant-wide SIM control policy.

   

4. Review your CUSTOMER SUPPORT OPTIONS and Advanced support methods. You can modify these settings using the Lock screen policy.

5. Click CONFIRM.

Once applied, a SIM control icon displays next to the Device ID in the Knox Guard device list. You can filter the device list for this setting using the drop-down. Clicking this icon displays a pop-up showing all the SIM control policies applied to the device.

Disable SIM control

You can disable SIM control when mobile device ownership changes, or a new subscription plan is applied.

To disable SIM control for select devices:

1. On the Devices page, select one or more devices.

2. Click ACTIONS > Manage policy > Disable SIM control. The Disable SIM control pop-up displays.

   

3. Review the devices, then click CONFIRM.

Enable or disable SIM control in bulk

You can select devices in bulk by entering their IMEIs or serial numbers into a standardized template. The maximum number of devices you can select in one action is 10,000.

To enable or disable SIM control for devices in bulk:

1. Click BULK ACTIONS in the bottom of the left navigation pane.

2. To download a standard template, click Download CSV template.

   For information on how to create a properly formatted CSV file, click Instructions for all bulk actions from the bottom left-hand side of the Bulk actions screen.

3. In the ADVANCED CONTROLS section of the Bulk actions screen, select one of the following and upload your CSV file containing the device IDs.

   • ENABLE SIM CONTROL — Refer to steps 3 and 4 of the Enable SIM control section to configure your SIM control settings.
   • DISABLE SIM CONTROL

4. Click CONFIRM.