Complete device management

You can update the status of a device that no longer needs to be managed. Once device management is complete, you can delete the device from Knox Guard. For more information, see Delete devices.

Update approval ID

Approval IDs are used with a financial institution’s unique billing system to approve a loan payment. To update the approval ID for a device:

1. Click BULK ACTIONS in the bottom of the left navigation pane.

2. To download a standard template, click Download CSV template.

   For more information on how to create a properly formatted CSV file, click Instructions for all bulk actions from the bottom left-hand side of the Bulk actions screen.

3. Click UPDATE APPROVAL ID and upload your CSV file.

   

4. Click CONFIRM.

Complete device management

If a device is marked to complete device management, its status changes to Completing, and the device remains in this state for two days. You have two days to cancel this action and revert the device to the Active state.

If no action is taken after two days, the device’s status changes to Complete and Knox Guard is permanently uninstalled. Additionally, Knox Guard can’t lock or send messages to the device. However, the device isn’t automatically deleted from the Knox Guard server, and must be removed manually.

To complete device management for one or more active devices:

1. On the Devices page, select one or more devices.

2. Click ACTIONS > Manage device > Complete device management.

3. (Optional) Enter a message notifying users that Knox Guard is deactivated on their device.

4. Click CONFIRM.

Complete device management in bulk

You can select devices in bulk by entering their IMEIs or serial numbers into a standardized template. The maximum number of devices you can add in one action is 10,000.

To complete device management in bulk:

1. Click BULK ACTIONS in the bottom of the left navigation pane.

2. To download a standard template, click Download CSV template.

   For more information on how to create a properly formatted CSV file, click Instructions for all bulk actions from the bottom left-hand side of the Bulk actions screen.

3. Under DEVICE MANAGEMENT, click COMPLETE DEVICE MANAGEMENT and upload your CSV file containing the device IDs.

   

4. (Optional) Enter a message notifying users that Knox Guard is deactivated on their device.

5. Click CONFIRM.

As this action is irreversible, ensure the CSV file contains the correct IMEIs and is formatted properly.