Dashboard

Once you sign in to the Knox Guard console, the Dashboard reports the management and license status for all devices, as well as the number of locked and unlocked devices.

Refer to the following Knox Guard dashboard components to review device information, license compliance, and device lock states.

Device status

The Knox Guard dashboard displays the following device states:

• Attention — The number of devices that warrant administration in Knox Guard. Device states that warrant attention include:

  • Locked — Devices locked due to overdue payments by the device user. The device remains locked until payment is delivered.
  • Reminder On — Devices currently receiving a reminder message about their device status.
  • Offline Locked — Devices locked by the Offline device lock policy.

• In progress — The number of devices in a transitional state: Activating, Resetting, Locking, Unlocking, Starting Reminder, Stopping reminder, and Completing.

• Complete — The number of the devices that are payment complete and no longer actively managed by Knox Guard.

• Active — The number of devices actively managed by Knox Guard.

License status

The LICENSE STATUS section of the dashboard displays license activation, remaining seats, and remaining license period information. For more information on Knox Guard licenses, see Manage licenses.

• LICENSE NAME — Name of the license.

• STATUS — Current status of the license: Expired, Active (successfully enrolled in Knox Guard), or Registered (not yet activated).

• REMAINING SEATS — Number of remaining license seats available.

• ACTIVATION END DATE — The date by which license seats must be activated. Once the activation end date has passed, new devices can’t be activated with this license. Devices already activated using this license will remain active for the remainder of their device usage period.

You can click View all to navigate to the Licenses page.

Device trends

Refer to the DEVICE TRENDS graph to review Knox Guard events for a selectable trending period. You can view device trends for the last 1 week, 1 month, 3 months, 1 year, year to date (YTD), or a Custom time period.

Trend graphs are also available for UNLISTED SIM CARD CHANGE ATTEMPTS, LOCKED DEVICE TYPES, and LICENSE USAGE information. You can filter information by time period as needed.

Hover over each graph to view more detailed information. Click EXPORT to download the data as a CSV file.

UNLISTED SIM CARD CHANGE ATTEMPTS

• Displays the number of devices with detected SIM card change attempts. SIM swap events can potentially constitute device rooting attempts and require careful administration. Only displays when the SIM control policy is applied.
• Click VIEW DEVICES WITH ATTEMPTS to review the affected devices on the Devices page.

LOCKED DEVICE TYPES

• Provides a breakdown of the various device lock types occurring for currently locked devices, including: Default locked, Offline locked, and SIM control locked.
• Click VIEW CURRENTLY LOCKED DEVICES to review the locked devices on the Devices page.

LICENSE USAGE

• Provides a breakdown of all Knox Guard license seats, including the number of seats Remaining, Assigned, Unassigned, and Activated.
• Click VIEW CURRENT LICENSES to navigate to the Licenses page.

Account menu

Click the initials displayed in the account icon in the top-right corner of the screen to open the account drop-down menu.

On the drop-down menu:

• You can view and copy your Customer ID.

• Click Knox Admin Portal to navigate to the Knox Admin Portal. You can also quickly access the Knox Admin Portal by clicking the Customer portal drop-down menu next to your account icon.

• Click Email preferences to opt in or out of Knox Guard emails. If you opt in, you can also specify the types of emails you’d like to receive.

  

• Click Log out to exit the Knox Guard console.