Firmware sync exceeds 24 hours

Environment

• Knox E-FOTA
• US and EU regions

Overview

When configuring your Knox E-FOTA campaign, you might encounter an issue where your firmware continues to sync for more than 24 hours with the following status:

Syncing your new firmware. This usually takes up to 24 hours, but contact Samsung Knox Support if it continues for longer.

Cause

It was found that an unexpected URL change in the firmware download server is causing the issue with the firmware sync process.

Resolution

As of February 11, 2025, the Knox E-FOTA team released a fix to resolve this issue. No further action is required from you.

If you’re still experiencing this issue, please submit a support ticket.