Device unable to complete enrollment

Environment

• Knox E-FOTA
• EMMs

Overview

When enrolling a device in Knox E-FOTA, you might encounter an issue where the enrollment process screen becomes stuck at 25%. The enrollment flow then exits without completing.

Cause

There might be several reasons why the enrollment process can’t continue:

• There are no license assignments available for the device.
• The device is having issues with downloading or installing the package com.samsung.android.knox.efota.plugin.
• The device’s IMEI or serial number hasn’t been uploaded or synced to Knox E-FOTA.

Resolution

To resolve the issue, you must ensure the following:

• The package com.samsung.android.knox.efota.plugin isn’t blocked by your EMM. Please consult your EMM’s documentation for information on how to verify and remedy this.
• The device is connected to the internet.
• The device’s IMEI or serial number was added to the Knox E-FOTA console.
• The packages com.samsung.android.knox.efota and com.samsung.android.knox.efota.plugin are added to your Device Admin allowlist. Please consult your EMM’s documentation for more information.