Delayed automatic sync with MobileIron On-premise

Environment

• Knox E-FOTA
• MobileIron On-premise

Overview

When using the Knox E-FOTA Auto-sync feature with MobileIron On-premise to sync devices, users may encounter an issue where there is an extended delay to complete the syncing process.

Cause

An issue was discovered where the Knox E-FOTA client was unable to connect with MobileIron On-premise, which delayed the sync.

The Knox E-FOTA team is aware of the issue, and is working towards a fix.

Workaround

The Knox E-FOTA Auto-sync feature is currently disabled for all affected users. The sync option Sync now can still be used to sync your device fleet. Please refrain from re-enabling Auto-sync for now.

To use Sync now:

1. On the Knox Admin Portal, go to Knox E-FOTA > EMM groups.
2. Select your groups.
3. Click Sync now.