Knox E-FOTA knowledge base articles
Last updated January 16th, 2025
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Explore our knowledge base for:
- General Knox E-FOTA articles
- Known Knox E-FOTA issues and their workarounds
- How-to guides for less common setups
General articles
Postpone installation option after 24.04 release
Updates to Knox E-FOTA activity names
What happens to a device after it’s assigned to a campaign
When an organization has multiple Knox services, in what order are the Knox services enrolled?
Where are Knox E-FOTA servers hosted?
What happens when an active campaign is cancelled or deleted?
Known issues
No firmware available when selecting a version
Out-of-box-experience (OOBE) fails after double uploading devices
Knox E-FOTA Client fails to establish a connection to the Knox E-FOTA server
Unable to add Knox Manage device groups to Knox E-FOTA
Unable to reconnect Knox E-FOTA with an EMM after updating credentials
Device unable to complete campaign with multiple updates
Device unable to complete enrollment
Unable to access Download mode and Recovery mode
Delayed automatic sync with MobileIron On-premise
Unable to sync devices from your EMM to Knox E-FOTA
Unwanted Knox E-FOTA device enrollments and license consumption
Knox Cloud API blocked when Knox E-FOTA is connected to an EMM
How-to guides
Verify a REST API key from Workspace ONE
Restrict access to Knox E-FOTA On-Premises
How to uninstall the Knox E-FOTA Advanced app
How to deploy the Knox E-FOTA client to a kiosk through KSP
Knox E-FOTA on EMM
Knox E-FOTA’s firmware management functionality is integrated with these EMM providers, allowing you to manage firmware for your device fleet without leaving your EMM portal.
Knox E-FOTA on SOTI MobiControl
Prerequisites to enable Knox E-FOTA for SOTI MobiControl
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