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Get a license

Last updated May 15th, 2024

After you sign up for a Samsung Knox account, you can proceed to obtain a Knox Suite license, which includes Knox E-FOTA.

This section describes how you can obtain an active license either by registering for a 90-day trial or purchasing a commercial license from a reseller.

The trial period for the license is 90 days from the date of issue for 30 seats.

Get a trial license

  1. Sign in to the Knox Admin Portal and click Knox E-FOTA.

  2. In the Licenses tab, click Actions > Get a License.

  3. Click Generate trial license. The Licenses screen shows the trial license you just generated. Click on the license name to view the license details, such as the assigned (consumed) seats, the remaining number of seats, and more.

Additionally, you can find resellers near you to purchase a commercial license.

Purchase a commercial license

To purchase a commercial license, contact a trusted reseller in your region, as follows:

  1. Sign in to the Knox Admin Portal and click Knox E-FOTA.

  2. In the Licenses tab, click Actions > Get a license > Find reseller.

  3. On the left navigation pane, filter through the available resellers to find the one near you:

    • Select your country from the Location list.
    • Select the type of reseller or managed service provider.
    • Select what kind of expertise you prefer.
    • From the Products menu, select Knox E-FOTA under Knox Suite.

  4. Choose a reseller from the results and contact them directly to purchase your commercial license.

  5. When you receive a commercial license key from a reseller, enter the license key in the console.

Enter a license key

To add the license key of your commercial license:

  1. Sign in to the Knox Admin Portal and click Knox E-FOTA.

  2. Go to Licenses.

  3. Click Actions > Enter license key.

  4. Enter a name for the license and the license key.

  5. Click Add. Your license key is added and is ready for use.

The remaining license seats are calculated based on the number of devices that use that license across all tenants and, in the case of a Knox Suite license, all Knox services. Devices can use one license seat across multiple services. For example, enrolling a device in Knox Manage and Knox E-FOTA consumes only one seat on a Knox Suite license.

See Manage Knox licenses for more information on how to Replace or upgrade licenses your license.

Additionally, see Delete a license to learn how you can delete a license after deleting unenrolled devices associated with it.

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