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Prerequisites for connecting to MobileIron

Last updated July 26th, 2023

This section describes prerequisite steps you need to perform before you can start connecting to MobileIron.

You can connect to a MobileIron on-premise server or cloud (Saas) server. We assume that you already have a MobileIron account that you use to connect to your on-premise or cloud console. You can use the login credentials for that account to connect Knox E-FOTA to MobileIron.

  • MobileIron On-premise: Only version 10.8 and later are supported.

  • MobileIron Cloud: You can only sync device groups from the default space (Global space).

  • When connecting to Knox E-FOTA, your GDPR (General Data Privacy Regulation) profile must not be enabled in the MobileIron console. If it is enabled, no data will be synced between MobileIron and Knox E-FOTA. Once connected, you must keep GDPR disabled. Otherwise, the next group sync may cause your synced devices to be removed from Knox E-FOTA.

Disable your GDPR profile in MobileIron (on-premise)

Follow these steps to disable your GDPR profile if you plan to connect to a MobileIron on-premise server.

  1. In the MobileIron console, click Devices & Users > Users.
  2. In the list of users, click the edit icon next to the user you want to use to connect Knox E-FOTA to MobileIron.
  3. In the Edit User popup, deselect the Enable GDPR checkbox.
  4. Click Save.

Disable your GDPR profile in MobileIron (cloud)

Follow these steps to disable your GDPR profile if you plan to connect to a MobileIron cloud server.

  1. In the MobileIron console, click Users > Users.
  2. In the Users screen, click the name of the user you want to use to connect Knox E-FOTA to MobileIron.
  3. In the Details screen for that user, click Edit.
  4. When prompted to authenticate, enter your admin password, and click Authenticate.
  5. Still in the Details screen, scroll down to the GDPR Profile section, and switch the option OFF.
  6. Click Save.

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