Information about using Enterprise Edition devices with Knox Configure

Environment

• Knox Configure
• Enterprise Edition (EE) device

Overview

The following will outline some general information about using Enterprise Edition devices with Knox Configure.

How do I upload and configure a profile to an Enterprise Edition device in Knox Configure?

Uploading and assigning EE devices in Knox Configure works the same as non-EE devices.

One distinguishing detail is that when an EE device is uploaded, it will automatically have an Enterprise Edition tag appended to them.

Licensing

EE devices no longer require a Knox Configure EE license key. Assigning an EE device will work the same as non-EE devices and can use the same licenses.

If you still have a Knox Configure EE legacy license key, EE devices released before August 1st, 2021 can still be assigned the EE legacy license key. EE devices released after August 1st, 2021 cannot be assigned an EE legacy license key.

See more information about license key management in Knox Configure here.

If you encounter an error with assigning an EE device, please submit a support ticket from your Knox User Dashboard. Ensure you include the information below:

The Knox customer ID of the account

The error message

Any license specific information related to the issue

Tags to organize Enterprise Edition devices

To determine whether a device model is eligible for EE, you can now check to see if it has an Eligible for Enterprise Edition tag. On the Device Details panel, devices are now auto-tagged to differentiate between old and new EE devices. Old EE devices are tagged with Enterprise Edition and 1 more. When you hover over the 1 more tag, it displays Eligible for Enterprise Edition. New EE devices are only tagged with Enterprise Edition. The EE tags are displayed first, followed by other tags in alphabetical order.