Unable to replace a license on devices

Environment

• Knox Configure

Overview

You might encounter an issue where you’re unable to replace a license because the Replace license action is disabled on the console, even though you have configured devices that are currently consuming the license.

Cause

The Knox Configure team has identified an issue where the license replacement logic only checks if there are assigned devices, instead of devices that are both assigned and activated. If a license is used by configured devices but none are in the assigned state before configuration, the license can’t be replaced.

Starting from Knox Configure 23.12, this issue was resolved. If you’re still encountering this issue, please submit a support ticket.