Use the Configuration service

After your device is enrolled in Knox Configure, you can view details about your device’s profile, as well as your company’s website and support contact information on the Configuration services screen. To access this screen, go to Settings > Advanced features > Configuration service.

Configuration service information

On the main screen, the Default profile section shows the Knox Configure product name, as well as icons to let you know if your profile includes custom wallpapers, themes, and animations.

Tap the default profile to view your support details including:

• Website address of your company
• Support phone number
• Support email
• Date when profile was applied
• Date of profile expiration

If you tap the support email field, your device will automatically open your default email app and pre-populate a message containing your device’s Serial number and IMEI.

Update Dynamic profiles

If your device is configured with a Dynamic profile, and your IT admin made changes to the profile, you can tap Update to download the latest profile settings. Your IT admin can also push the latest profile updates to your device from the console. If the IT admin pushes an update, you can get a pop-up notification letting you know that an update is available.

• Tap Update now to download and install the latest profile immediately,
• Tap Update overnight to download and install the changes between the hours of 2:00 am and 5:00 am local time.

Update Setup profiles

If your device is configured with a Setup profile, and your IT admin made changes to the profile, you cannot use the Configuration service screen to update your device. Instead, your IT admin must factory reset your device for the new profile to take effect.

Update accessory profiles

If your device is configured with an Accessory profile, then there is no way to update the profile after your device is paired with the accessory.