Manage devices

The Devices page also lists all the details about devices, such as the device ID, model, profile, and more.

The device list lists all the following information:

• Device ID — Lists the IMEI of the device.
• Model — Lists the model designation applied to the device upon assignment of the device’s profile.
• Knox version — Collected during enrollment for new devices or updated during agent update for existing devices.
• OS version — Collected during enrollment for new devices or updated during agent update for existing devices.
• Profile — Lists the name of the selected device’s assigned profile. EDIT allows you to switch profiles and licenses, but will require action on the end users device. For details on Knox Configure profiles, see Create a profile.
• Last seen — Shows the time the device last communicated with the server.
• License — Displays the license this particular device is utilizing. You can click the license name to open the license page and review license details. For details on Knox Configure licenses, see License management.
• Service end date — Lists the Knox Configure service end date under the terms of the listed license and its activation date.
• Service start date — Lists the date the device was added as a Knox Configure managed device.
• Tags — Lists any existing tags applied to the selected device. Tags allow you to categorize and organize devices. If a device is an Enterprise Edition (EE) device, then an Enterprise Edition tag will display here. If required, select Add a tag to apply a new tag to this device. Admins can specify up to five separate tags for each device uploaded in a CSV file.
• Modified — Lists the time and date of when the selected device last had a configuration or profile update.
• Custom ID — ID mapped to IMEI or SN that apps deployed through Knox Configure can use to verify the device. For more information, see Map devices to Custom IDs in bulk.
• Device SN — Lists the serial number for the selected device.
• Type — Lists the type of the selected device.
• Upload ID — Lists the ID for this device’s upload.
• Order number — Lists the selected device’s system assign order number and the date the order occurred.
• Uploaded — Lists the date of when the device was added as a Knox Configure managed device and who added it.
• Last seen — Denotes the most recent date the device communicated with the server, sortable by date.

You can also click the refresh icon to manually refresh the list of devices to ensure the list always displays the latest state of the devices.

Additionally, you can Use the configuration service to reach out to the company customizing the profile either by email or phone to send feedback.