Knox Capture knowledge base articles

Explore our Knox Capture knowledge base for:

• Known issues and workarounds
• How-to guides for less common setups
• General Knox Capture articles

Scanning overlay doesn’t appear when launching the camera

Cannot output scanned barcode data to HTML fields in Chromium-based web browsers

Scan data is only partially sent to business app

Barcode capture not working for business app

Current device software is unsupported when installing Knox Capture

How to trigger camera scan with XCover key on Verizon device

How to prevent users from remapping the XCover key

How to turn on device flashlight with Knox Capture scanner active

Out-of-range barcode still scanned successfully by Knox Capture

Policy or license updates not applied to Knox Capture app

Keystroke output data sent to browser or web app instead of business app